Archive for September 18, 2005

Dreamhost Rocks.

[ music | Queen – We Will Rock You ]

I was hosting some files for a friend in a semi-hidden directory. Well, the URL got leaked, and I got slammed for 300GB of transfer in less than a day. This means I’m looking at about $260+ for bandwidth overages. This is not a good month for that. So I emailed Dreamhost about it. They replied mere hours after I sent my mail, and I sent it at around 4am Eastern time on a Saturday. That means someone was reading it and replying in the wee hours of Saturday morning Pacific time. How can you expect more than that on a billing issue? I’d have been happy with a response Monday morning. And the issue I mailed about was so easily handled I was flabbergasted.

Unlike other hosts, DH doesn’t shut down your site the instant you hit your limit. They do offer a throttling option that once a day checks your use, and if you go over, it’ll change to a backup site YOU create to help limit your overages. This doesn’t totally prevent you from having overages if you get nailed in a single day like me, but it helps limit the bloodflow a lot, automatically. And it turns out I have a significantly generous period in which to pay that bill down, more than I’ll need thanks to the rewards I’ve earned from people who have signed up for DH with me as their referer.

I can’t recommend DH highly enough now. And I’m not even talking about their superb communication, professionalism, and hard work I witnessed on Monday when they were fighting with a catastrophic power failure in Los Angeles. They kept us informed in a series of status updates that continued throughout the week. Very honest communication with their customers and public. They didn’t have to, they chose to. I’ve known web hosts that give little to no explanation about anything. These folks weren’t afraid to admit mistakes, because they learn from those mistakes.

At this point, I’m sold on DreamHost for life. I have no qualms about recommending DreamHost to anyone. If you’re interested in their hosting, use promo-code BE25 to get $25 off your first year.

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