Archive for May 5, 2004

SafeAuto Sucks

Let me start with this. If you need car insurance, do not use SafeAuto. They’re not cheap, they’re not fast, they’re not customer friendly, they’re not helpful, and frankly, I’m not even sure they would ever pay a claim if you had one. I needed to get car insurance, and the dealer said to try them, that they can do it all over the fax instantly. So I call, get a quote of $86 for the initial payment, and they can fax over the papers immediately. So I said sure, and gave my credit card number. Bad idea. After 4 hours of waiting, a dozen phone calls, a dozen twits telling me it’s all been faxed, and nothing to show for it, I drove over to a local Nationwide insurance agent. In 15 minutes, I had a policy, the papers all signed, and a bill for $53. When I call SafeAuto to get a refund, I’m told that I’ll get $21 back. What? Yeah, turns out I was suckered into two non refundable charges that I was never informed about nor consented to. After arguing with them and my credit card company, I still got nowhere. Hence, SafeAuto sucks. They lie, and cheat, and given the chance, steal too.

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