Walmart Optical Sucks

[ music | Johann Sebastian Bach - Toccata and Fugue in D minor ]

I had an eye exam a week and a half ago at Walmart’s Optical center. Why there? Well, five years ago I had a good experience with them. This time the eye doctor was excellent. That’s when the good times stopped. They still have good prices on frames, relative to the insane prices most places charge. However, unlike 5 years ago, they don’t have the “bundle” prices anymore. It used to be the frame price included the base lenses, and you could upgrade for moderate charges depending on your choice. No longer. Now even the cheap plastic lenses are another $40, which I was told they didn’t even sell (I found out later was a lie, not that I was going to buy them, they’re terrible quality).

The set I was looking at ran $110 per pair, and that was the lowest of the three upgrades lenses. The sales lady of course tried to talk me into the $220 lenses, which I immediately told her I was not going to buy, twice. She proceeded to give me the sales pitch anyway, which consisted of her tellign me that basically their lens grinding process ruined the cheaper lenses, and only these super expensive lenses would actually work. I said a third time I wasn’t interested because if the lenses didn’t work, I would demand replacement sunder their warranty policy, and that it’s illegal to sell products you know are defective but still advertise as functional. She finished by saying she really recommended them to everyone with my type of vision (I’m nearsighted). I didn’t bother to mention that’s a lot of people to push pricey lenses on. So I settled on a mild upgrade to $140 because that set of lenses was significantly thinner, and had anti-glare coatings, etc.

Then I learned they no longer do the lens grinding in-house. It takes a week because it’s sent to their labs in Indiana. This really displeased me, but no one nearby does it any faster anyway, which is why I went to Walmart. So fine, it takes a week.

I went in Thursday to pick up my glasses. I put them on, and vision in my right eye was still quite blurry. I pulled of the glasses, they were clean, put them back on, still very blurry, but different from my normal vision. Immediately I knew what happened. They screwed up the prescription, or the lab used the wrong lens. The girl this time tried to tell me it was my eye that just needed to get used to the new glasses. “Excuse me? If any old lens worked, and my eye just needed to ‘get used to it’ then I wouldn’t be here spending $200 on these. This is wrong.” Another moment of arguing about it, and finally she conceeded and wrote on my chart “patient refuses to take glasses home and try them out for a while”. She went to go get the doctor, and I added to the chart, “because the lens is wrong, and he knows taking them home won’t fix the lens.”

Well, after a few minutes with the doctor, lo and behold I was correct and the lens is wrong. Whoever entered the doctor’s report into the computer ordering system introduced whatever the optical equivalent of an “off by one” error is. The lens was one power “notch” lower than it should have been, according to the doctor. So this time they double checked all the entries, and reordered the glasses. There’s no such thing as a rush according to them, and so I must wait another week. I was too busy, and too angry at the situation to deal with it, so I let them continue, although tomorrow I plan on having a word with a number of people about this. Especially the part about how my eyes would just “get used to it.”

On the brigh tside, I still have 20/10 vision with corrective lenses, and the doctor compared my prescription now to what it was 5 years ago, and my eyes have slightly improved from then. Apparently this is not unheard of to eye doctors, although it’s incredible news to me. I thought that my current glasses weren’t strong enough, but it’s that now they’re actually too strong, however so slightly.

173 Comments

  1. jenny had this to say,

    November 2, 2005 @ 11:24 am

    I will never buy glasses from Walmart ever again. The last pair I had was back in 2001 and one side of the frame just fell out and could not be put back together. I never slept with them on. They broke apart on my face! Yeah, my mother’s eyesight improved with time. I don’t know if you have ever heard of the see clearly method but you may want to check it out.l

  2. Tristor had this to say,

    November 4, 2005 @ 1:49 am

    For a long time I bought my glasses at Walmart because of the guarantee, since I am always very hard on them. Well, I stopped doing that recently and I think I got better glasses and have had less problems since I stopped getting them at Walmart. If Walmart had kept their guarantee, I never would have switched.

  3. BH had this to say,

    March 23, 2006 @ 12:58 pm

    I buy my disposable contact lens from Wal-Mart in Dallas, TX. The price is quite a bit cheaper than the same brand at other locations and I have not had a problem at all. So, of course, I thought of Wal-Mart when I found out my 10-year old needs glasses. Because of the horror stories I’ve read here, I’m thinking of looking elsewhere for glasses!

    Thanks,

  4. John Tennison had this to say,

    March 24, 2006 @ 7:29 pm

    I bought eye glasses at Walmart. The first day the lens fell out…I put it in -thought I pulled apart to far. No, they popped out again. Took them back. Was told the screw was stripped out couldn’t be fixed. Couldn’t get another pair of frames even if I paid for them. the frames I picked were discontinued. Now I have lens that only fit those frames that were discontinued. It’s all a scam. Walmart is a cheap rip off on anything they do or have. I wish I knew how to contact someone who has authority over these fools they hire.

  5. Lee had this to say,

    April 25, 2006 @ 7:53 pm

    You get what you pay for. Cheap is WalMart.

  6. Rita had this to say,

    April 28, 2006 @ 6:40 am

    Well, I was just about ready to take hubster to Walmart to fill his Rx for glasses, but, I guess this has changed my mind. The only other ‘great deal’ I have found is from JC Penney, they have a coupon on their website for 2 complete pair of glasses for $159, and a no line bifocal for $10 extra. Anyone have any JC Penney optical experience ???

  7. Kay cey had this to say,

    May 1, 2006 @ 9:14 am

    i’m looking at $39dollarglasses.com. anyone tried them?

  8. alishia had this to say,

    May 3, 2006 @ 3:57 am

    thank you for your comments i usually use sears but last time i went in they talked me into the whole anti glare thing since i drive at night they said it would help it didn’t big bright light bursts are all i see and they talked me into scratch resistance which just means the scratches are smaller and there are more of them making your vision appear fuzzy or your glasses to seem dirty even if you by the special cleaning cloth and every thing and of course i don’t play dodge ball anymore so really i don’t need scratch resistance walked out after 300+ first time i personally ever paid for glasses mom had it rough i was thinking about going to walmart but after reading your comments i think i might try some other place i don’t mind spending a little more if i will get better service and product

  9. Ryan had this to say,

    May 8, 2006 @ 4:01 pm

    The See clearly method is a total joke. Don’t you still see millions of people still wearing glasses or contacts. Not to mention doctors still wear glasses or contacts. The only way to correct vision to a 20/20 state is 1) glasses 2) Contact lenses 3) Ortho-keratology 4) LASIK/PRK/LASEK surgery 5) Cataract IOL surgery and now 6) Implantable IOL lens for high myopia.

  10. Joshua had this to say,

    May 12, 2006 @ 7:45 am

    I actually work at the lab in Indiana. I work in the frame room pulling frames to match to the job. Its located in Crawfordsville. The suits decided a couple of years ago to take away the vision center finishing labs to save money. It has increased our finishing work( where the lenses are mounted into the frame instead of just sent to the store) from about 35-40% to 80-85% with them not really wanting to quickly upgrade our equipment but it is slowly getting there. Dont blame the people working there blame the bad management that has taken over in the past two years. Next to diamonds glasses is the largest mark up in the states. We sell the finished jobs to the vision center and they then turn around mark it up sometimes 500-600%. I have seen jobs cost us 40$ sell for 250$ but it is like that everywhere.

  11. Kitoptician had this to say,

    May 15, 2006 @ 4:19 pm

    You get what you pay for in most cases. Walmart provides you with the choice in most cases to either get the cheaper CR39 (plastic lenses ) or the polycarb. The opticians have the ability to offer you a choice. As to the quality well thier hands are tied as to what comes out of the labs. I work at Walmart optical and I have to check in the jobs and believe me some come back horrible!! Lenses loose, frames bent up , RX not right, I have to send them back and have them remade more times than I really like. I wish they still had the in store labs as I have 12 years lab experience and I am a licensed optician. Walmart needs to do a total revamp of their labratories hence more training and have more experienced checkers to check out the jobs. I have had visible crooked bifocals sent to me. It is very obvious that they dont care or dont want to care. =( Then they try to pressure the opticians to sell off the mat! Heck people come in for LOW prices so I sell them what they want. If they dont want the ARC I dont even offer them that. Dont give up on Walmart just find the RIGHT one the right OPTICIAN to help you…. one that will give you EVERY option available not just to make a buck but to offer you what is best for you.

  12. Lab monkey had this to say,

    May 17, 2006 @ 8:08 pm

    Again blame the crappy jobs on management. Our QA people are great but when they show a job to management, they tell them to send it. If there is an argument management threatens them with all sorts of punishment even a decision day. A few others and I have partaked in trying to catch some of the bad jobs and purposely breaking them to force a total redo. It wrong but I would rather cost the lab some money than lose the customers.

  13. Yung had this to say,

    May 19, 2006 @ 3:34 am

    Thank you Grey for this article. I was seriously going to go there tomorow for new lenses, but not anymore. I get so angry when people give you the sales pitch, like "you need the more expensive lens if you drive at night" – Who on Earth does not drive at night??? But now I don’t know where to go :(

  14. Impatient had this to say,

    May 20, 2006 @ 7:03 am

    My wife and each ordered a pair of glasses at Walmart. They came back from the lab defective. They were replaced, and replaced about 12 times- all defective. Some lenses had bubbles in
    them, some lenses had chips, some lenses just fell out of the frames.

    Not one pair was correct visually. Trying to focus was a practice in futility and a constant frustration.

    The junk that Walmart passes off as prescription-quality, is gross incompetence at best, and borderline criminal at worse. I cannot express how much time we wasted with that little fiasco.

    When my wife got replacement glasses at another company, she said they were great, there was no comparison- everything looked clear. I have since ordered glasses at the same place.

  15. bp had this to say,

    May 22, 2006 @ 2:45 am

    I am a licensed Optician @ lens Crafters! Best Products and Service and more money Ofcourse! You get what you pay for…

  16. Jessica had this to say,

    June 1, 2006 @ 8:13 am

    Here’s the real story….the lenses that Walmart sells are the same lenses that any other optical company sells. The lenses come from the same vendor’s. The only difference is that Walmart can offer them to you cheaper, because they buy in bulk. They send all of their frames through a very indepth quality check before they hit the stores. If they find frames that are breaking a lot….they will pull them until the vendor fixes the problem. I only know this, because I used to work for them. Be careful of thinking you found a great deal somewhere else, because a lot of times, the company’s will switch out all their frames the night before a big sale and put out their discontinued frames. A lot of times you have to pay for a warranty and a lot of times, they add on a bunch of charges that you could have gotten at Walmart for free. Example: All the lenses have a scratch resistant coating…so if someone try’s to sell you a scratch resistant coating…guess what…it’s a scam, because it’s already on there. At least Walmart is honest.

  17. Truth had this to say,

    June 1, 2006 @ 9:43 pm

    Does anyone actually believe that any company would try to sell a poor product?
    When four labs produce 20,000 pair of glasses a day with a variable of 13 billion possible different combinations of prescriptions and frames. Each one made and inspected by humans. Do you think there may be a mistake made by them. If Walmart was that bad considering the volume produced, it seems like there would be alot more complaints on this sight.
    If you get glasses that do not meet ASNSI standards. I challenge you to contact the labs that made them and complain. They will take care of you.

  18. Lab Monkey had this to say,

    June 13, 2006 @ 9:02 pm

    Not all the labs make poor quality. But I know ours has rushed poor quality jobs out the door to meet shipping and yield goals. And the various supervisors and managers have pushed for quanity rather than quality to impress the higher ups with numbers. Trust I work there and still work there I see this going on all the time.

  19. Wendy had this to say,

    June 26, 2006 @ 11:34 pm

    I have had nothing but good experiences at Wal-Mart Optical and I’m sorry some have had trouble. But I have saved hundreds if not thousands of dollars over the years using Wal-Mart for all my family glasses and contact needs. If someone knows of a company that doesn’t have that one jerk of a sales clerk every once in a while then good for them. But there are so many Wal-Mart Opticals to choose from why not just go to another. Yes, It’s that easy dude!

  20. Truth had this to say,

    July 2, 2006 @ 10:51 pm

    Hey Lab Monkey,
    Why do you not do what is right and call thier home office about this? Knowing and seeing this while not saying anything about it kind makes you just as guilty.

  21. FOUR EYES had this to say,

    July 6, 2006 @ 4:02 pm

    Glad I reviewed the comments on this sight before wasting my time looking at Walmart Optical. I will stick to BJ’s which is further to drive, but at least the service, quality and price are right and you don’t need to be a member!
    Super sale starts this Sunday…woo hoo

  22. new employee had this to say,

    July 11, 2006 @ 5:34 pm

    I just got hired at the lab in Indiana. Hopefully I have a better experience when I go and get my glasses and contacts!

  23. James Smithers had this to say,

    July 18, 2006 @ 6:13 pm

    I can help you all! Go where you want instead of being stuck with Wal-Mart glasses. If you decide you’d like more information about how you can save big-time no matter where you go, give me a
    call: James Smithers,
    Toll Free: (800)568-1649

  24. Russell Cole had this to say,

    July 18, 2006 @ 8:02 pm

    Every time you shop at Walmart you are supporting the Chinese Regime’s forced, semi-slave labor. Rural inhabitants of China have been left utterly impoverished after China elected to end virtually all of its social welfare programs and submit to the lustful pursuit of money by adopting somewhat of a freemarket. Anyone who works at Walmart in this country, who is not actively working to unionize is contributing the descent of this society into a condition that will resemble the current condition of China.
    R Cole

  25. Jennifer Conatser had this to say,

    July 18, 2006 @ 9:15 pm

    my husband bought a pair less then a year ago witch also broak on his face !!!!!unbeleavable
    they tryed to make him do a nother eye exzame but like i said it was only 9 mo ago …
    yes you should have exzam once a year but !!!! not because your glasses broak!!!!!!!

  26. Shari had this to say,

    July 21, 2006 @ 10:01 am

    I purchased glasses from Walmart about 9 months ago. After spending 489.00 after all was said and done. I recieved my glasses a week later and within that first month my wireless frames kept falling apart. I brought them back to the store and the lady took them and came back and said your all set..Not realizing until after I got home she had cut the plastic piece that holds the wireless frame onto the lense and stuck glue on it! I brought them back in the following day and said I did not pay 489.00 to have nothing but a little spot of glue holding my glasses together and showed her how unstable and wobbly they were. Needless to say I called the general manager of Walmart and everything only to get nowhere. I have since went to LensCrafters and showed them my glasses and they said it was definatly a defective frame and they were mortified to see how the lady at Walmart tried to "fix" my glasses with glue. I now have a great pair of wireless frames I got from Lenscrafters and I havent had one problem with them! WALMART OPTICAL is nothing but a rip off!

  27. lewis had this to say,

    July 31, 2006 @ 10:18 pm

    I bought my fiancee some glasses from http://zennioptical.com. They came back in about two weeks and were great. She loves them! Prescription was dead on and only 39 bucks for frames and glasses!

  28. Kirstie had this to say,

    August 1, 2006 @ 1:13 pm

    Well thanks for the info..my college bound son called and said he needed new glasses "right away"…so i said let me check the internet for some pricing information…i typed in wall mart, skipped the first sight listed and fell upon this one…needless to say…we will be shopping elsewhere!

  29. Val had this to say,

    August 5, 2006 @ 9:46 am

    Wow!! I went into a Super Walmart and saw the optical Dept. I was amazed at the pricing for contacts… I have been a Lenscrafter’s customer for a long time.. until their pricing went off the chain for frames and lenses.. I cannot use my insurance card, nor can I just buy one set of extended wear contact lenses for emergencies
    Is Walmart any better for just plain old glasses to drive with…Contacts that don’t cost an arm and a leg???

  30. MONICA had this to say,

    August 14, 2006 @ 4:27 pm

    Have always been satisfied w/ walmart optician. My contacts are inexpensive disposable. I did however have a problem with my lenses falling out of my glasses. I had them for a couple of years before they did so. Presently I am w/out backup glasses.Personally, I would go elsewhere for glasses.

  31. GG had this to say,

    August 29, 2006 @ 4:41 am

    Browsing this site prior to purchasing eyeglasses…I noticed sooo many complaints regarding Walmart…I had an experience this week (Thursday)which was really a good one….didn’t have to drive for an hour and a half to get to Lens Crafters which is where I bought them before…had the exam…picked out the frames..yada yada…and was called on Monday to pick up the finished product. Saved over $250.00 on the transaction…Looks good, see good…feel good about the savings…I’m not knocking Lens Crafters…they are good too…but saving driving time, gas, yada yada…all I can say is "Go Walmart". Bottom line is…no matter where you go…you can run into an unpleasant experience…why throw away the whole barrel of apples because of one rotten one…can happen to anyone. Happy camper with my Walmart experience.

  32. Shady had this to say,

    September 4, 2006 @ 12:13 pm

    I personally think that if your gonna go with glasses, go somewhere else. With glasses you need them really sturdy cause your wearing them all the time. COntacts on the other hand is like a wal mart MUST. I’ve gotten contacts from all over the place and wal-mart has it cheapest, BUT it doesn’t affect the quality becuase wal-mart, pearlevision, lenscrafters, 1800contacts all get them for the same place.

    Glasses- Lenscrafters- I was 13 and HARD on my glasses, sat on them, stepped on them, played tug-of-war with them, threw them across the room, twirled them by the ear piece… and i still had them for about 2 years. they’re sturdy.

    contacts- since they’re all the same neways, get the cheapest ones you can find.

  33. optician had this to say,

    September 17, 2006 @ 11:41 pm

    the best place to get glasses is in private practice you will pay more but quality is the best. you get what you pay for. stay away from the chains.

  34. ROXANNE had this to say,

    September 27, 2006 @ 12:58 pm

    NEVER HAD A PROBLEM WITH WALMART GALSSES WHEN MY DAUGHTERS GLASSES BROKE I TOOK THEM BACK AND THEY FIXED THEM ….TAYLOR MICHIGAN

  35. Vision Center Manager had this to say,

    October 5, 2006 @ 10:47 pm

    Some of your comments are UNBELIEVABLE! Are you actually reading what you’re typing? THANK YOU to those of you who believe in a GREAT product at a GREAT price!!! I personally manage a Wal*Mart Vision Center in Oregon. I have seen the good, the bad, and the ugly! No, I’m not just talking about the glasses… I’m talking about the patients/customers who walk in my front door!

    99% of the time, I will go out of my way to fix your glasses no matter what the cause of the problem. I know "life happens", and your 3-year old stepped on your glasses, or you left your sunglasses on the top of your car and drove off. That’s ok. No, it’s not covered under warranty, but I’ll fix it! That’s because I value you as a customer! Sometimes I will make you pay for part of it, but most of the time, I will just warranty it "Free of Charge!"

    If you can’t see clearly through your new glasses, that is definitely a problem! Come see me, and we’ll get you in to see the doctor right away. As for the adjustment period… It’s for real! If you have never worn a progressive lens before, it’s going to take some time to get used to it. Wal*Mart has a 60 day prescription gaurantee! They also have 100% satisfaction gaurantee! You can’t go wrong when buying at Wal*Mart!!!

    Rules to Follow (if you’re unsatisfied):
    1. Talk to the manager.
    2. If the manager is unwilling to rectify the problem, ask for the district manager’s name and phone number.
    3. If they give you a bogus number, or just won’t give it to you at all…
    CALL 1-800-WALMART

    Remember, there are bad opticians, managers, and even district managers out there in EVERY COMPANY!!!

    Shop locally, and watch your community grow locally!

  36. John had this to say,

    October 15, 2006 @ 11:28 am

    Sounds like the Oregan manager needs a class in customer service. Perhaps not all of the patients/ customers writing into this blog aren’t as keyboard or even language savvy as YOURSELF. To demean people with statements like "Are you actually reading what you’re typing?" your sure to repel even more potential customers. Get a clue! Don’t get me wrong. It is nice to know that at least some Wal-Mart employee is reading this. Thank you to all of those who have submitted comments, the rest of us appreciate it. Yes shop locally. That means use a private practitioner, not a super-chain like Wal-Mart.

  37. Vision Center Manager had this to say,

    October 17, 2006 @ 12:56 am

    Attn: John,
    Just so you know, the doctor’s are independent. Therefore, you are going to a private practitioner.

    I appologize for my demeaning statements. I was very upset after reading everyone’s comments. You have to understand, I stand behind my company and I’m very proud to make a difference in my patient’s lives on a daily basis.

    As for customer service, I can’t speak for all Wal*Mart Vision Centers, but we strive to provide the BEST in mine!

  38. Grey had this to say,

    October 17, 2006 @ 7:11 pm

    VCM: Well, I’m very glad to hear that. For the record, the doctor was great. Nice, polite, thorough but expedient. When it turned out by prescription is weaker now than it was a few years ago, she explained to me that yes, in cases like mine it IS possible for the vision to improve. I never knew that and she even explained how. Great doc. The vision centers were great years ago before they removed the in house labs, but the management in this one sucked. I’m glad you strive for excellence.

  39. Peggy had this to say,

    October 20, 2006 @ 2:57 pm

    For the person who asked about JC Penney….I got glasses there a few months ago. When I picked them up, I couldn’t see at all. The RX was wrong. I had waited over 2 weeks to get them. Not only that, They never told me when I picked out the frame that the nose pieces couldn’t be adjusted. They are way too big. Waited another three weeks to get the correct RX and still can’t wear them because they aren’t adjustable. I’m out $179.00. So much for cheap glasses at penney’s.

  40. FORMER WALMART INDEPENDANT DR. had this to say,

    October 24, 2006 @ 11:35 am

    I was an Independant Optometrist for a Wally world SuperStore. I spent 25% of my
    time re-checking my patients after
    walmart would give them poorly made glases
    very often with multiple errors and defects. Money $$$$ is all walmart cares about. In my experience I found that they
    lie to and cheat the Drs on a regular basis. Their "word," is worthless and most
    of the Opticals are staffed with a non- trained staff. Trained only in selling, most know little about Optics and fitting glasses.
    I am now out of the walmart "Doc in a box," for 3 years. I can with knowledge and
    experience say that WALMART OPTICAL SUCKS !!!!
    Cheap is cheap. You do not get what you pay for at Walmart. You get much less
    quality and Service. Walmart is a blight on the Optical Industry.

  41. Jonny Quest had this to say,

    October 28, 2006 @ 9:23 pm

    If you buy cheap eyewear, remember its cheap for a reason. Quality eyewear costs money but so do braces, and if you think eyewear is expensive then think about the last pair of shoes you bought, your kids braces, your last vacation your designer clothes and purses, etc. Eyewear is the least expensive medical device there is and vision is not a commodity try living without it Most of you can afford quality eyewear. You just prefer cheap and that’s what Walmart is all about. So quit complaining.

  42. Noteduhated had this to say,

    October 31, 2006 @ 12:03 pm

    You should all really try FOR EYES Optical if they are in your neighborhood. You can’t go wrong and you will be treated right and always pay less. Plus they have packaged pricing and a great 2 for 99 sale all the time. As for Walmart or any large big box chain as they are referred to their average sale is always way above the industry average. In essence it is not cheaper to go there–the reverse is true. Good Luck!

  43. Kathleen Robar had this to say,

    November 13, 2006 @ 10:08 am

    Before my husband lost his job. I was going to a local independant optomitrist. There are 4 in our house with glasses. He would sell me all the gimmicks. The last pair of glasses I got from him for myself was close to $400.00. That was my last. My son needed a new pair, he broke his frames and we were told by our expensive doc that we had to buy new. His lenses were fine. We are now on a budget, we went to Wal-Mart. They were excellent & kind. (Since it was only 6mos. since his last exam they let me use that prescription, they even called for us and got it faxed to them. $59 for lense and frames. My son liked them better than the pair the doc sold us for 4-times the $$ 6mos. earlier. Yes, we had to wait a week for them, but I knew that when we went in. I asked questions. Do you have an inhouse lab? How long will this take? I learned from my previous dr. that you have to ask. A month later my 9yr bent his frames playing football. I went in was polite to them asked if they could help me. They again, were polite to us, said they understand that boys will be boys, fixed them, looked to make sure nothing else was wrong. Never asked to see a receipt. Just did it. In 10min. we were out the door. I will shop @ WalMart again. Each store has different employees and different experiences. We are satisfied customers and will recommend WalMart Optical.

  44. happy not working at lenscrafters had this to say,

    November 29, 2006 @ 5:05 pm

    I used to work for lenscrafters and the mark up for frames, lenses and contacts is unbeliveable. Also, when customers come back with a problem with there glasses, associates would sometimes pretend to recheck or fix the prescription or glasses. also, if the customers could hear what associates said about them after they left they would be surprised.

  45. Juanito had this to say,

    December 7, 2006 @ 3:35 pm

    Walmart uses a cheap and ineffective scratch coating on the back side of the lenses. I met someone who works in Indiana lab and they blame retail people making optical decisions.
    Not surprised

  46. Not that that blind had this to say,

    December 13, 2006 @ 10:04 pm

    I use to work for walmart but I am not trusting my son’s and daughters eyes to them now. Thanks all

  47. WMOptical9065 had this to say,

    December 17, 2006 @ 6:21 am

    You must have went to a crappy store. I work for the lab in Indiana. We have rush jobs all the time. Sounds like they just lied to you at the store. things in store are handled a lot differently then at the actual lab. grinding lenses has nothing to do with the quality. Sure plastic is cheap. Lenses arent ever "ground" they are generated then cut to fit the lens. Sounds like whoever worked at the store didnt know what they were talking about. Which we have learned is usually the case. Whenever we get a job that someone has messed up it gets rushed through every line and if all goes well is out the door about 2 hours after receiving it…

  48. John had this to say,

    December 19, 2006 @ 8:36 pm

    I’ll never buy glasses from Walmart again either. Six months ago I bought new glasses there. I paid $275.00 just for the lenses, which were supposedly top of the line Carl Zeiss lenses. I now have cracks along the top edge of both lenses. Most of them are fairly small and insignificant. However, one of the is growing daily. I first noticed it a week ago and today it is about 3/8ths of an inch long… twice the size that it was 3 days ago.

    Today I went by Walmart to show it to them. The doctor wasn’t in. He works at sveral locations. The girl there looked at them and pulled up my records in her system. She said my warranty had expired and that there was nothing they would do.

    She then tried to tell me that if the lenses were defective or overly tightened, the cracks would be in different areas and added, "My guess is you dropped them or stepped on them or sat on them."

    There isn’t a scratch on these glasses. There isn’t a single mark on the (expensive) frames. There’s no damage anywhere. I’m an old man. I’ve been wearking glasses for a long time. I learned decades and decades ago not t drop, step on or sit on glasses. Nothing has ever happened to the glasses. ANYONE coud look at these glasses andsee that nothing has ever happened to them.

    The cracks are clearly a result of por quality and/or a poor job of installing the lenses in the frames.

    I paid top dollar and received garbage from WalMart and was insulted when I expected them to stand behind their product.

    Take my advice…don’t buy glasses from WalMart!

  49. David had this to say,

    December 27, 2006 @ 12:25 pm

    I am on my third replacement lenses. Each lense, starts cracked gradually all along the bottom from the bottom up. I am pleased that each time walmart replaces the lense but it is inconvenient. Also, i take very good care of my lenses, i only use the cloth walmart optical gave me to clean the lenses but still the lenses get many fine scratches within 4 months. I’ve had glasses for 25 yrs and have never had a pair that scratches that easily with scratch resistant lenses.

  50. Barona had this to say,

    December 28, 2006 @ 12:45 pm

    I used Walmart years ago for back up glasses for all three of my children and I was very pleased with the service. Each time the frames broke, they fixed them with no questions asked or receipts needed.

    Although your comments are discouraging, I think I will try Walmart again, because my son broke his glasses within two months, just the frames. These came from lensCrafters and I was told I would have to pay an astronomical charge to replace the frames. If I am going to replace frames two to three times a year, I want a guarantee, which Walmart gives, instead of having to pay huge amounts each time frames are broken. We are all entitled to our opinions and we all will search for places that best meet our needs as a consumer.

  51. Cindy had this to say,

    January 10, 2007 @ 10:29 am

    we have used walmart for our glasses for over 20yrs. In the beginning we were very happy with what we paid for. Now you want to get glasses from them and you don’t want to turn in your old ones you pay $20 extra, they no longer replace your glasses within the year if broke, and they’ve raised the prices on lenses and eye exams. I think they’ve gotten greedy and forgot about the people that trusted in them.

  52. Optical Worker had this to say,

    January 12, 2007 @ 8:28 am

    I think a lot of the service customers get is location based. If you live in say Crawfordsville, IN where there is an optical lab its really easy to get your glasses fixed but if you live far away from one it is a different story. As for lenses cracking due to improper insertion into frames. There is really only 1 way to put a lens into a frame. And no tightening the frames too much does NOT cause cracks. It causes pressure marks on the sides of the lenses near the screw. It does not cause cracks. If you buy plastic lenses they are going to scratch and will probably crack over time. Don’t be cheap and buy Poly ones. Trust me. I doubt you can chip them. I’ve never ever seen a poly lens chip or crack.

  53. jerry had this to say,

    February 12, 2007 @ 10:07 am

    have used wal mart many many times – never ever had a problem – always available to accomodate

  54. Jash had this to say,

    February 12, 2007 @ 12:51 pm

    I’m due for an eye exam at my super Wal-mart in Amherst NH in 2 hour’s and I’m REAL lury of getting my new glasses there now. My wife got her exam and glasses there 2 years ago, she DID have a few issues with the glasses (lens fell out 3 times the sales agent was a complete jerk and a hack in every meaning of the word), however the Eye Dr. was excellent! Now I’m unsure of where to get my glasses from. Thanks for the helpful insight (no pun intended)

  55. Carol in Effingham had this to say,

    February 16, 2007 @ 6:38 am

    I got my glasses from Walmart about 2 years ago, had no major problems and plan on going again soon for new ones. I have always received great service from the people working in our Walmart Vision Center. Keep up the good work!

  56. Jonny Nozall had this to say,

    February 19, 2007 @ 12:19 pm

    I have seen a lot of people write, "you get what you pay for." That simply is not true for eyeglasses. The markup is way too high for this to be accurately measured. CR39 is not the "cheaper plastic" there are a lot worse materials. CR39 is fairly mid-grade, it is actually recommended for rimless and bendable titanium frames. Check out this site glassyeyes.com they have lots of info pertaining to discount eyewear found on the web. Of the sites found there I like Zenni Optical, and Goggles4u.com

  57. Lisa Hawley had this to say,

    February 20, 2007 @ 11:00 am

    I just bought eyeglasses from WalMart. I looked around at other places before going to WalMart. The lady that helped me was very kind and straightforward. She did say that the lenses are not scratch proof just scratch resistant. It sounds like some people might be confused about what resistant means. My lenses were perfect when they arrived earlier that scheduled. I am going back to WalMart to check on ordering contacts.

  58. Ann H had this to say,

    March 1, 2007 @ 10:14 am

    I lost my glasses (can not drive without them), went to WalMart to replace them. They told me they would be in in 3 days, 10 days later, they were not. I told them to cancel the order and went to another WalMart down the road. Got my new glasses there in 3 days, have not had a problem with them in 2 years. The first store called me for about 3 months telling me I needed to come in and pay for the glasses I had ordered and RECEIVED. Would they really let you leave with glasses without paying for them? After talking to the actual store manager and optical manager, they finally (I think) believed me that I never got the glasses in the first place. Bottom line, it all depends on who’s running the store!

  59. Random had this to say,

    March 16, 2007 @ 12:02 am

    If you all are not getting customer satisfaction call 1 800 wal-mart.

    The upper management now want the customer to be satisfied whatever it takes.

  60. PHIL had this to say,

    March 16, 2007 @ 12:03 am

    wake up folks, optical has morphed, in the past 20 years, from a professional service industry to a SALES industry.any and all opticals of any size are trained ad nauseum to separate you from as much of your money as they possibly can at every opportunity. that does not mean that there aren’t competent, professional, quality oriented opticians out there. there certainly are. consumers would be well advised to beware of high pressure up sells without pertinent questions being asked first.honest determination of need and detailed explanation of product to fill that need should play a major role in the decision making process for the patient ( notice i didn’t say "customer", theres a huge difference). cost aside, (tough for some folks) consumers should search out professional opticians. whether they work private opticals or with the big chains, ask questions, make informed decisions. you’ll get the product thats right for you, no matter what you pay. as difficult as it sounds, there is still room to trust some of us out here.

  61. WM_3247_Manager had this to say,

    March 19, 2007 @ 9:22 pm

    I am amazed and surprised at all of the comments here. I have been a Walmart optician for 6 years, received both the ABO and NCLE certifications, and have recently been promoted to a Vision Center Manager.

    First, Thank you to all of the people who have posted positive comments about us. So many people are ready to jump on the negative, that the positives go by the wayside.

    Secondly, I apologize to those who have had bad experiences and were not taken care of on behalf of all of the opticians and managers who care about their patients getting the best care possible. I know it seems we are few and far between, but we are out there.

    I can tell you that are many things stated here that are true and many that are false. One is about our labs. Yes, LABS. We have four labs that have to fulfill all of our needs across the country. They have alot of work to do and mistakes can happen. Location doesn’t matter. You can live near a lab, but the store you may visit may be supplied by a different lab. No they do not rush. All orders have high priority.

    Lenses- There are ALOT of lens choices. I personally suggest lenses based on your needs and your prescription. If you are getting reading only glasses and your prescription is slight, I am not going to recommend the most expensive lenses. I wouldn’t want them slammed down my throat either. BUT, I think plastic is the worst material and would not suggest that one to anyone. You deserve better.

    Warranty- The maunfacturers stopped their warranty so the optical went to what the rest of the store is-60 days.
    They realized that kids are kids and made their warranty 1 yr., no questions asked, no limitations.

    Bottom Line- There are many problems people will face, no matter where you go. It is how the problems are dealt with that makes the difference. Mistakes happen and people should own up to them. Hope this info helps others to give Walmart another chance.

    And please, if you have any problems, do no be afraid to continue up the chain to get the problem fixed. You should have to, but 99% of the time, you will get what you need.

    Thank you for your time!!!

  62. CA Ragamuffin had this to say,

    April 3, 2007 @ 12:58 pm

    I used to love WalMart’s optical department. Lately I have had nothing but bad experiences. I finally asked one of the salespeople what had happened and was told that they had changed ownership/management of the optical department. Apparently is used to be sub contracted and now WalMart owns the operation. Explains a lot to me and I’ll be shopping elsewhere. Any tips on where to find the best/quality, prices and service would be appreciated.
    CA Ragamuffin

  63. Sheryl had this to say,

    April 4, 2007 @ 5:48 pm

    I also have used WalMart for my glasses. In July, 2006, I got new lenses, which cost over $300.00, lenses only, no frames. Today they are so scratched up that I cannot see out of them. I took them back and they said I must have done something to them, I am 61 years old and VERY careful with my glasses, I do not lay them down on the lenses, as they suggested, I do not leave them in the car (can’t see without them) as they suggested the extreme heat may have affected the scratch guard that is on the lenses (which I didn’t want but they said comes with the package). The guarantee was only for 60 days (I wonder why) and there was nothing they can do about it. Needless to say, I will never buy glasses from WalMart again.

  64. Sheila had this to say,

    April 17, 2007 @ 9:38 pm

    My comment is gone I like working at wal-mart as an optician. They are very nice people the only problem I have is grouchy customers. It is really hard to work with the public…but i just don’t take anything personal and keep smiling!!!

  65. beth m. had this to say,

    April 25, 2007 @ 3:49 pm

    I buy my contacts at wal mart, they have always been great but for my glasses, I go to Americas Best Eyeglasses. I get 2 pairs and an eye exam for $69. I have gone there for 20 years and never received a bad pair of glasses yet. They do try to upsell other services, and I have always declined. The only extra service I do pay for is the 3 year service contract. I receive free eye exams during this time and a 10% discount on anything I purchase. I ended up with an eye infection 2 yrs ago and went in to their optomistrist. He saw me 3 times just to see how the infection was healing, AT NO CHARGE! I highly recommend them if you have one near.

  66. J. Walker had this to say,

    May 11, 2007 @ 5:28 pm

    I was on my way to Walmart to fill a contact lens prescription, but after reading this, I DON’T THINK SO!

  67. Anita Obertubbesing had this to say,

    May 16, 2007 @ 1:34 pm

    I took my Daughter to America’s Best Eyeglass .There is no 2 pair of Glasses.I Did not get a Presciption.Nothing.
    I got a presciption for her with another Optician. And It did not matter if I bought in his store or shopped around.I found Wal-Mart to have good prices on Contacts.
    I would not ever advise people to go to America’s Best Eyeglasses.Stick with someone in a Private Practice

  68. marlyn had this to say,

    May 18, 2007 @ 3:49 pm

    does anyone have any feedback about "Success Vision" – an optical store which just opened up in my area. Wal-Mart doesn’t have the frames I would like to wear – they seen too outdated although the service was helpful. thanks

  69. pogo had this to say,

    May 21, 2007 @ 9:59 pm

    After reading some of the statements, and a recent graduate of an accredited school for opticianry, I can say one thing, shame on these retailers and those employers who pay low wages to so called "opticians" that have no formal education or real optical knowlege, ask your optician questions to see if their knowledgeable in the field, ask them if they are fully licensed! This field is not "retail" its allied health and too many of these chains focus on sales pitches instead of the customers eye health needs. Opticians are suppose to check glasses coming back from the lab to ensure they meet standards (ansi) if your glasses are single vision and their just not right, have the Optician recheck the Rx and neutralize those lenses, also don’t be surprised if they recheck your PD’s. Progressive lenses are more difficult to check yet most inexperienced opticians have no clue where to start, it comes down to competence, education and care! Progressives do take an adjustment period but shouldnt cause some of the problems I’ve read in here. BTW independent shops can be a rip off also! Stick to the Opticians who dont ramble on with excuses why something doesnt work, ask them questions.

  70. Frank had this to say,

    May 23, 2007 @ 2:27 am

    YOu birth too much are your too damn cheap, pay a thousand for glasses and get a high quality product you redneck

  71. ryan had this to say,

    May 25, 2007 @ 2:00 pm

    Wal-Mart optical is a SCAM!!!
    They gave me contacts that were not correct and would’nt give me a prescription until i agred that they were right.

  72. Chris had this to say,

    May 29, 2007 @ 11:10 am

    I’ve had two pair of glasses from Walmart. The first was a relatively expensive pair and they lasted yrs. The last pair I bought probably a year ago has been terrible, but I was once again going to try and wear contacts. So I decided to get a very cheap pair of glasses.

    I think I paid like $70 bucks total. The lenses fall out about every 3 months, but I’ve never lost the crew and I just put the lense in, retighten it and off I go. I’ve had walmart fix them probablt 10 times.

    I bought cheap and I got cheap, but I think if I’d paid more I’d have gotten a nice pair of glasses there.

    I’ve always been treated great and from North Texas to Florida I’ve stopped in and had them fixed or adjusted, I’ve always been treated well.

  73. Dani had this to say,

    May 30, 2007 @ 9:43 am

    Target Optical isn’t any better. I spent close to $300 and now have not only glasses, but contacts I can’t see out of, and they won’t make it right.

  74. Susan Marks had this to say,

    May 30, 2007 @ 4:15 pm

    Cut the crap! I am an optician with over twenty years in the field and have several friends who work for Wal-Mart as licensed opticians and as doctors of optometry and the issues that face Wal-Mart about quality come down to profits pure and simple.

    For years the labs whether Crawfordsville, Dallas, Columbus, or Fayetteville have had some consistent problems with quality in my experience specifically with lenses falling out of the frames. There are other, “you get what you pay for” issues that you could argue are quality related as well. For example, the anti-reflective coatings that are most often used are some of the worst I have ever seen and the polarized single vision lenses are without a doubt the poorest quality I have ever seen in terms of optics and lamination.

    VM 3247 you said, “Bottom Line- There are many problems people will face, no matter where you go. It is how the problems are dealt with that makes the difference.”

    But what I see is that the problems encountered are endemic to a system that is a slave to greed and a false sense of autonomy, a company that sees itself as the final authority of all things, ethics, morality, and even law. And it is in this arrogance that the people who place their TRUST in Wal-Mart are taken advantage of. You mentioned that you are ABO and NCLE certified so I know that you take what you do as a profession seriously and that you know that what you do is much more than “sell” a product. I also know that tens of millions of US citizens are protected by state and federal laws that regulate what you and I do. States from New York to Florida, fourteen in all I believe, have determined that the service we provide affects the health, safety, and welfare of the public to the extent that a person licensed by the state must at all time be present in order to do business, EVEN if a doctor is present and working. Yet Wal-Mart seems to be making a practice of violating the law by not having licensed opticians on staff in sufficient numbers to avoid subverting the law. In the area my friend works she knows of half a dozen stores that do not have the legally required coverage and this condition has been consistent for YEARS yet Wal-Mart does nothing. Their marketing for licensed opticians is a word of mouth secret society sort of thing and they claim they have such trouble finding what the law requires they have to do business. So they are illegally and artificially keeping you wages lower than the market forces they swear allegiance to would dictate if they did the right thing, the moral thing, the ethical thing, the legal thing.

    Labmonkey wrote “Again blame the crappy jobs on management. Our QA people are great but when they show a job to management, they tell them to send it. If there is an argument management threatens them with all sorts of punishment even a decision day. A few others and I have partaken in trying to catch some of the bad jobs and purposely breaking them to force a total redo. It wrong but I would rather cost the lab some money than lose the customers.”

    The pressure to do the wrong thing comes from the store level as well. I have another friend who is a doctor and she was telling me that a DISTRICT MANAGER was telling opticians to dispense improperly made eyewear to keep remakes down because they were affecting profits.

    The problem Labmonkey highlights and the doctor witnessed support perfectly the contention that it is the greed of the management that blinds them from the right thing and make criminals out of the innocent kind of like Nazi Germany in the 30’s and 40’s. Wal-Mart might not discriminate based on race or ethnics or national origin but what about based on disposable income, need, trust and ignorance? Your boss Lee Scott made $23,767 AN HOUR last year! Thanks for all that you do.

  75. Lee Scott had this to say,

    May 30, 2007 @ 4:31 pm

    Truth says

    "Does anyone actually believe that any company would try to sell a poor product?"

    I guess since you work for Wal-Mart you think that the answer to this question is "no" huh?

    YES EVERY DAY !!!!!!

  76. Random 2 had this to say,

    June 3, 2007 @ 4:18 pm

    I work for walmart optical labs. Management doesn’t care about customers, they just care about money and hitting their numbers. I’ve never gotten lenses at walmart, but im sure its a scam. And Lee, you are one of the millions in our company that just care about the money you make, and not the poor products we sell. Management at Walmart are just a bunch of dick wads!

  77. abbraa had this to say,

    June 5, 2007 @ 12:35 pm

    Just a quick question? Do you have to pay per lens, or is the price for 2 lens? Went last Thursday for appt. and have not gone back to get glasses, but when I checked the receipt, the price for lens appears twice.

  78. Lee Scott had this to say,

    June 8, 2007 @ 9:06 pm

    Each lens is listed seperate. You should have two charges for lenses if you bought a pair. What did you buy and how much was it?

  79. J had this to say,

    June 10, 2007 @ 3:03 pm

    I went to Walmart years ago for my first pair of glasses. The screw loosened and they would get ‘wobbly in the frame’ on a regular basis. I got in the habit of checking them each day before putting them on and if needed tightening the screw. It was only the right lens, not the left! Other than that they were fine, and service was fine too.
    I have since used several different companies. I used Optical Outlet for many years, (because of their 2 for 1 deal) till they talked me into getting non-reflective lenses once. For some odd reason the pair with non reflective lenses I couldn’t see clearly out of, the other pair was fine. The clerk said it was because the other pair had a tint on them. Does that make sense?
    The next year I went to Sears optical. After waiting 8 weeks, yes 8 weeks! I finally got my glasses, I can see nothing when I wear them, it took so long to get them and they were so rude about it, that I decided to just set them aside and go some where else. The stress of trying to get them to fix them was more than I could handle.
    So I then took my prescription from Sears to a private doctor. I got glasses pretty quickly and can see out of them OK, although I think the prescription was not as good as it could have been. They were more expensive, but have had no problems with scratches or the frames, or anything like that. Now after a year I need to replace them, the prescription just isn’t right and I am having headaches. I like the frames, and was wondering if any one knows if you can have new lenses put in your old frames, and if doing so would save any money. I really don’t have the money to pay a lot for my glasses, I am on a fixed income now and have little money for anything except basics. Of course, glasses are basics!
    Also does anyone have any tricks for getting a good prescripton? I never quite know if number one is clearer than number 2, you know how that goes.

  80. Lee Scott had this to say,

    June 12, 2007 @ 12:09 am

    J, You sholud be able to use your exsisting frames. Most places will try to charge you a pattern charge for the service though, around twenty dollars. If the frame is a good one and in good condition it is worth keeping but be ready to defend your decesion as you are likely to hear all the reasons you should buy a new one. As far as any "tricks" for getting a good prescription goes, yes I have. Find a doctor that you feel comfortable with and who you believe listens to you. That may sound silly but there is a lot of truth to it. The doctor finds a subjective and objective prescription for every patient that they treat. There is an important distinction between the two. The doctor can determine your refractive error without any input from you but that does not mean they will correct based solely on that. You communication with the doctor is very important. Take the time to explain the symptoms or concerns you have. For example, Dr. Smith the last time I got a pair of glasses I could see better out of my left eye than my right, or as the day goes on my vision seems to get worse. Remembering no matter how odd you think you symptom is there is a reason for it or an explaination that will put you at ease maybe by helping you understand you visual limitations or helping the doctor refine their work a little based on a specific need you have is usally just a conversation away. And dont think you get the best vision by seeing the smallest possible line on the wall in your darkened doctors office translates into what will serve you best in the real world. The doctor you put your trust in spins those dials on hundreds of patients a year and takes alot more into consideration then a few questions about "which one is better…A or B" I know of some doctors who never even use the 20/20 line on the chart.

  81. J had this to say,

    June 13, 2007 @ 8:25 pm

    Thank You Lee.
    I will definitely try the things you suggested.

  82. Beef1947 had this to say,

    June 16, 2007 @ 1:30 pm

    Have gone to Wal-Mart vision center in my home town for years and always got a good pair of glasses

  83. Theresa had this to say,

    June 21, 2007 @ 12:22 am

    Sears Optical has really good glasses usually on sale complete for 99.00, that includes no line bifocals. I always have gotten them there. I see now they offer them at 50% off instead of the straight 99.00 but I think it still comes out to about 100.00- 110.00 depending on what frame you choose of course.

  84. Justin Dunkle had this to say,

    June 22, 2007 @ 5:49 pm

    Everyone seems to have bad remarks about Wal-marts optics. Well wal-mart mass produces optics and thats what they are all about. Also keep in mind they are cheap. Not everyone can afford new optics every year so wal-mart helps a lot of families out that can’t afford glasses. They are also the largest eye glass manufacture in the WORLD!!! so of course you have a lot higher percentage of getting a defective pair of glasses. But in all out qualitiy you will not find a cheaper pair of glasses with the quality they put into them and amount of money. If you buy a $100 pair of glasses you get a $100 pair. You get what you pay for. Also keep in mind that all glasses no matter where you buy them all have to pass an ANSI standard. If you get a defective pair and you are unstatisfied call the Quality coach at the lab you got them made and I promise you they will try their hardest to help you or make your glasses right. The customer is #1 when it comes to walmart making eyewear.

  85. Mommydoo had this to say,

    June 22, 2007 @ 6:58 pm

    Wow, I have an appointment tomorrow at 9:40 A.M. at my local Wal Mart in New England. After reviewing these comments, my decision to still go hangs in the balance. I figure they sound safe for contacts, so I’ll keep the appointment. However the glasses issue now weighs in heavily with me. I think I will rely on all of these concerns expressed here and be prepared to walk out of Wal Mart if things do not feel right. I only wear glasses from 6-10 P.M. at night following work, however, the eyes are far too vital to be compromised. Susan Marks, I did enjoy reading g your posting and keenly share your sense of despair over the power that "Big Box Retailers" appear to have within our society. Your analogy to Nazi Germany was an accurate one. I too agree, with you that our identity as a people and culture is being sacrificed to monopoly retail management. The landscape of America has changed and no longer reflects a true cross section of the people residing here. The owning ruling class of privilege, have a firm hold on the others who fall into various categories among them, the ever increasing disenfranchised sect. It is truly a scary situation where human needs are being placed on hold and shoved to a back burner.

    Thanks for all of these postings folks. It is reassuring to know that whether everyone agrees or not, that there is still some passion for an issue left.

  86. Lee Scott had this to say,

    June 22, 2007 @ 11:20 pm

    Dear Justin, Have you not been reading the posts here? Wal-Mart routinely attempts to passes off eyewear that DOES NOT meet ANSI standards. Management DIRECTS employees to dispense eyewear that DOES NOT meet ANSI standards. It does not get any clearer than that. I have been in the optical industry for over twenty years and I assure you that you can get better quality for the same or les money all day every day. Don’t make a mistake with your money or your vision out of laziness. Shop around make and informed purchase. Make an informed decision about who you trust you eye healthcare needs to. I promise you they DON’T try their hardest and the customer is not number one.

  87. Terri had this to say,

    June 22, 2007 @ 11:28 pm

    Once again…I think Sears outshines everyone for the price.

  88. Lee Scott had this to say,

    June 22, 2007 @ 11:31 pm

    Hey “Truth” have you been reading any of this from your office in Bentonville? Lets hear some more of your company propaganda we need a good laugh.

  89. David had this to say,

    July 2, 2007 @ 5:09 pm

    Dear Lee Scott

    Aren’t you the same Lee Scott that is a big person at walmart? I look at your picture every night when I go to work at the walmart optical lab, and your trashing the people who made you rich? I dont understand….

  90. Lee Scott had this to say,

    July 3, 2007 @ 10:06 pm

    Is the picture in a well-lighted area? Can it be easily seen? Is it clean and dust-free? If not, access the WIRE and e-mail Susan Chambers in Crawfordsville and let her know. She is in charge of morale for Wal-Mart. She cares deeply for each and every one of us and has made it her mission to help us individually serve the company to the best of our ability. I need to be seen by my people. I don’t consider myself rich. I have worked hard all my life. I started out a regular Joe at Wal-Mart like a lot of others and grew in the company by my hard work and dedication. You can do the same thing, and I hope you do. Thank you for all that you do. Lee

  91. David had this to say,

    July 4, 2007 @ 11:40 am

    whatever

  92. pt had this to say,

    July 6, 2007 @ 1:27 pm

    I went to the Wal-mart in Manchester, NH and when I got my glasses, I was unable to see clearly out of them. The girl also told me I "had to get used to them". Well, that never happened because they put the lenses on the wrong side. My left eye got the right eye’s prescription and the right eye got the left’s.I guess it was going to take me a long time to "get used" to those glasses. What a rip-off…..

  93. Max TP had this to say,

    July 20, 2007 @ 3:21 pm

    Wal-Mart has the best prices for contact lenses; unbeatable for Bausch & Lomb Soflens. They don’t have to produce them so you are safe. I only bought one pair of moderately priced eyeglasses there, and frequently suffered with the lenses falling out of the frames and/or screw coming loose and popping the frame apart. So, have bought from Lenscrafters ever since, with no problems.

  94. Proud2B@774 had this to say,

    July 22, 2007 @ 3:50 am

    The doctors at the Vision Centers are REAL. They too work very hard and very long hours just for the conveience of the customer. I am a Optical Manager and I takeing everything that everyone is saying to heart. At my location we work very hard to make sure every customer has a great experience, but mistakes do happen and if its our fault we are going to make it right for you. And I know that I’m not going to make every customer happy because thats just not possible but my team and I will give it our best shot. Many of the optical stores have the same brand lenses and the same supplier frames so be careful what you knock Wal-Mart just makes it affordable for everyone instead of those that just have private optical insurance.

  95. Lee Scott had this to say,

    July 23, 2007 @ 10:40 pm

    Proud,
    A couple of things that you said I find interesting. First you mention ownership of the people you work with. Funny, I thought that the constitution was amended to prevent private ownership of individuals by other individuals. Second a group of people with someone who “takes charge” is not a “team” but a group. Third, who suggested that the doctors were fake? And finally is “your” doctor caring for the visual needs of humanity for free? NO? I didn’t think so. So guess what he is not doing it for the convenience of “your” customers…sorry.

  96. Lissa in Massachusettrs had this to say,

    July 24, 2007 @ 12:17 pm

    I am sorry that soime of you have had poor experiences at WALMART VISION CENTERS. I, however, have had great experience with them. I purchase my contact lenses and my glasses at my WALMART store in Tesksbury, MA and in Lunenburg, MA. My husband also purchased his glasses there. I have never had a problem. My dog used my glassesas a chew toy and WALMART replaced them with no problem. My husband’s glasses were sat on by a co-worker and were a discontinued model when we bought them. MY WALMART store replaced them with a similary priced pair. You have to also remember thast some of these optical centers only rent the Walmart space and are contractors as opposed to those stores who actually have and hire their own opticians.
    Remember, you get what you pay for. If you are buying the cheap 39 or so glasses, they will not last as long as the ones that are a little more expensive. The designer glasses are still lower priced than many other places. One bad experience does not make these places bad. Before bad mouthing, think of all the people who have had good experiences. Misery loves company and many people just like to gripe because they cannot take responsibility for their own choices. I find it hard to believe that glasses just fall apart for no apparent reason. How long did you have them and did you swing by your store to have the screws tightened every so often. The screws do loosen over time because we are opening and closing the templates all the time.

  97. Lee Scott had this to say,

    July 24, 2007 @ 5:19 pm

    Lisa unless you work for Wal-Mart, why would you care, let alone be sorry about the poor experiences other people are having at Wal-Mart? Your comment “One bad experience does not make all theses places bad.” ignores most of the posts on this page. The very reason this page exists is because someone had a bad experience not because the experience was so good they felt compelled to tell the world to visit Wal-Mart. Did you read any of the posts before you commented? And as for “bad mouthing”, I think you’ll find that the posts site specific examples of poor customer service and or flawed company policy these therefore reasoned responses are not trash talk.

  98. Tabee had this to say,

    July 30, 2007 @ 8:46 pm

    I also am a VC manager with Wal-Mart Optical. The problem with this site is that it chooses to post only the bad comments listed by people. As someone who works with our patients 5 days a week, I know there are good as well as bad experiences. In our VC, we try hard to make sure EVERY problem is taken care of. I believe in the quality of our products, and buy mine and my families eyeglasses at Wal-Mart. Our DM has always stressed that even though we have that 60 day warrenty, we take care of our patient/customer no matter what. And guess what? WE DO! I would like to extend an apology to everyone who has had a bad experience with Wal-Mart Optical. Just remember that when you finally have that bad experience with Sear’s, LenCrafters or whoever, you will be bashing them next. Remember the old adage: You can please some of the people all of the time, and all of the people some of the time, but you can’t please all of the people all of the time. Oh, and for those of you who think it is actually THE Lee Scott bashing his own company–Wake up and smell the coffee!!!

  99. Lee Scott had this to say,

    July 30, 2007 @ 10:05 pm

    Tabee, your first point is as inaccurate as it is thoughtless. Your post, as well as the many others submitted by Wal-Mart apologists that are present on this page, show a self-inflicted ignorance that borders on delusional. Your post is here so the sites DOES NOT CHOOSE TO POST ONLY NEGITIVE!!! And congratulations your Wal-Mart indoctrination – it has gone according to plan. You have successfully ignored the factual issues presented on this page just like Wal-Mart wants you to and have gone off in an “everybody is picking on me” defense. So unless you care to be relevant and address SPACIFIC problems that are raised, save your Wal-Mart cheer for your friends and family…if they’re not sick of it already. And by the way Thanks for all that you do.

  100. Tabee had this to say,

    July 31, 2007 @ 11:49 pm

    "Lee", I have not ignored the factual issues presented on this page. I have only pointed out that EVERY business has its ups and downs. As for the self inflicted ignorance, the only ignorance I see on this site is yours. Nothing in my former comments suggested that I have an "everybody is picking on me" defense. I, however, will not stoop to a level that has me attacking other people on a personal level. I have only to say, wherever you work in the company, it was a sad day when they hired you. I see you didn’t deny that you are in fact not the Lee Scott. By the way–Give me a W, give me an A, give me an L, give me a squiggly, give me an M, give me an A, give me an R, give me a T–what’s that spell–a company that is better to work for than some of the other hellholes I’ve been in!!! And by the way, Thanks for all that you do.

  101. Lee Scott had this to say,

    August 2, 2007 @ 4:39 pm

    Tabee I am glad to see you responded so many others just tuck and run. You assume a premise I do not subscribe to in anything, that is, that something has to be all good or all bad. Wal-Mart is with out a doubt a successful company whose people do a tremendous amount of good, both in terms of how powerfully the company has impacted the lives of people who can make their money go significantly farther and how it has forever changed the way the WORLD does business, more profitably. Wal-Mart after all represents nearly 1 percent of the WORLDS economy. I see first hand how Wal-Mart is a positive force in the world; I contribute to this mission daily. But I am not disposed to dismiss all the real problems that exist for the sake of a delusional sense of egocentric perspective. Wal-Mart has serious issues to deal with you and I both know that. For example wage and benefits are problematic enough that they cause a higher percentage of Wal-Mart employees to be on public assistance than other large companies. That while the average workers wage has barely kept up with inflation the CEO salary has rocketed to nearly 1000 times that of the average worker up form a few decades ago when that was less than 50 times more. These numbers are supplied in your shareholders packet don’t take my word for it read it yourself. I have personally witnessed awful behavior by management that supports the contention that things need change always champion positive change. I was approached by a customer who advised me that an associate was lying on the floor and needed an ambulance. I went over to her talked briefly with her, went and called an ambulance. As I returned to sit with her while we waited for the ambulance I saw not one or two but THREE members of management (store manager and two co-managers) standing within 15 feet of her walkie- talkies in hand just standing there. NOT ONE of them asked if there was anything they could do. NOT ONE of then knelt down next to her to comfort her as she lay on the floor waiting for her ride to the hospital. NOT ONE of them got a blanket or folded a jacket to put under her head. This is only one of MANY examples I can give you. Does this suggest that Wal-Mart is an evil empire that actively seeks to destroy and exploit…not in my mind. Back on point, there are real issue with the quality of the eyewear and what I have personally encountered and who I consider to be intransigent members of management who seem to fight tooth and nail doing the right thing. As for my contribution to the company, I do my job, I am always reviewed as meeting or exceeding expectation and my personal file is filled with letters from customers who were appreciative of the assistance I gave them. I have always been regarded highly by my peers and subordinates. I have a genuine love of people that I can not hide and I do my job, aside from the money, as a way to interact with people. I do not like to see the unassuming and trusting taken advantage of. I was promoted about six months ago and have been with the company for nearly five years. My contribution is as well to facilitate positive change and sometime that makes people uncomfortable. I encourage you to seek out and find the areas that need improvement and make a change. Don’t get stuck in the comfort zone of complacency. A wonderful woman once said when asked how to find purpose in life “Go to the darkest place you know; and be the light”

  102. Tabee had this to say,

    August 4, 2007 @ 7:41 pm

    Lee–This is the first thing I have read here that comes the closest to the truth about our company. Yes, there are many improvements that must be made. I too have helped a customer in distress while our store manager stood and watched, seeming put out by the customer. (Whom he never approached.) I also have no doubt that there are improvements that need to be made in optical. Just today I had a customer with a problem I had witnessed only once before, but not with our product. Despite the gentlemans long past warrenty date, I immediatly set about to fix the problem. Another happy patient. My stance here has only been that some of us do try to do the right thing despite the cost. I hope that I do not become so comfortable with my position that I neglect to make changes with myself as well as to make a positive difference in the lives of the patients I see on a daily basis. Thank you for the enlightening statement above. Maybe I was wrong, maybe you are good for this company!

  103. gina had this to say,

    August 9, 2007 @ 1:45 pm

    I would NEVER GO TO WALMART FOR GLASSES AGAIN!
    I had an awful experience with the lenses peeling. I have spoke with many people who have experienced the same problem. I love the frames and the price but the service and product is a problem. They dont stand by their product!

  104. sadly worked for OPTICAL DYNAMICS inc. had this to say,

    August 9, 2007 @ 10:00 pm

    i use to work for a lab in louisville ky that did all walmarts glass jobs."OPTICAL DYNAMICS" this company was buying lenses from india in bulk, the quality was quite sad their flat top 28’s seg ranged between 25 and 31 mm and we was made to use these inferior lenses.75 % of all lenses that the prescription that was +3 and above had major orange glow, all polarized had pealing. the funny thing or sad however you look at it was there was an ongoing joke, if we had a question the lab manager would say its within walmarts standards. the axis could be .25 cyl 15° off .50 cyl 7° off .75 5° off 1.00 and above 4° off. if you do buy walmart lenses make sure not to buy glass.

  105. sadly worked for OPTICAL DYNAMICS inc had this to say,

    August 9, 2007 @ 10:11 pm

    any question’s about the quality of walmart optical’s glass lenses my email is ukwildcatsare1@mail.com

  106. TexanGirl@Heart had this to say,

    August 12, 2007 @ 4:15 am

    It’s amazing to me how much time people spend knoocking Wal-mart and at the very same time they are the first in line to ask for a donation for their business or charity. You people need to get a real job to where you don’t have time to get on here daily. Wal-Mart has great employees but just like every other place there is always a few bad apples that makes it bad for everyone. When you talk negative constantly like this website does, you need to remember all the job and lives you are effecting and I’m not talking about the Wal-Mart employees

  107. Tonya had this to say,

    August 12, 2007 @ 4:23 am

    LEE SCOTT – why don’t you use your real name. If you have something to say, stand tall and be proud of what you have to say, don’t hide behind a name thats not even yours. Untill then keep your opinion to yourself.

  108. Susan had this to say,

    August 15, 2007 @ 9:26 pm

    Tonya Wow! Good points. Relevant, logical,reasoned,and thoughtful. You said alot more about yourself than you realize. Your not all that bright are you? The argument is sound no matter who wrote it.

  109. David had this to say,

    August 27, 2007 @ 12:10 am

    Hey I just had a question. Anyone that works for Walmart, does anyone know how to search for job for walmart in different states? I’ve been trying to figure it out forever. Any help would be great. Thanks.

  110. Patrick Avella had this to say,

    September 4, 2007 @ 10:15 am

    I can’t believe you have the gall to complain about WALMART glasses. You get what you pay for buddy. Don’t complain that you want top quality for dirt cheap prices. You’re a piece of work.

  111. Grey had this to say,

    September 4, 2007 @ 11:45 am

    If you bothered to read my post, I paid over $200 for them. But since you’re obviously a frigtard, I’ll restate it here. I paid over $200 for the glasses, and after having them remade TWICE they still didn’t work.

  112. geminidream had this to say,

    September 4, 2007 @ 5:40 pm

    I am a former vision center optician. i have had 4 pairs of glasses from them. 1 time the RX was wrong and another they came without transitions. Iam the first to say our labs suck, I checked in hundreds of glasses over 7 years and once a day something was wrong with a job. Frames come in bent. RX is wrong. No roll and polish…no UV..no transition…etc.

    I can say we were short handed all the time and all they cared about was matching last years sales for the day. The day I quit was when all opticians had to email the district manager ( who had no prior optical experience before she got the job…as useful as a stone) about why each of us personally didn’t sell a 5.00 lens care kit.

    Excuse me but walmart doesn’t pay me enough to explain why I don’t sell lens care kits when we have 20 exams a day plus all the other shit we are required to do during the day, our regionals and district managers can get off their ass and work in our shoes for a day.

    I haven’t worked there in 6 months and haven’t been back for any sort of vision help. Contacts are reasonable but glasses are questionable, I’m real fussy over how they are made.

  113. gary had this to say,

    September 5, 2007 @ 10:09 am

    I don’t have time to read all of these entries. Simply stated; all places of business that sell and manufacture glasses have the same problems. If you were able to survey all consumers at every optical goods business; you would hear the same problems. These are unfortunately normal problems that have multiple and cumulative sources. They start from the responses of the patient in the exam room to include the doctors techniques, the sales person, the optician, the lab that manufactures the glasses, back to the dispensary and the patient/consumer and everything in between. So, multiple sources for errors. In America we are, all of us consumers and service providers,too embedded in immediated gratification. Quite frankly, there is never enough people to allow the time that it takes to provide a truely quality product or service. We are all in too much of a hurry to recieve the service and/or product as well as to meet and exceed last periods revenue levels. There will always be these problems in the optical business as well as most other areas in our society.

  114. Marty had this to say,

    September 8, 2007 @ 5:36 pm

    Gary,
    You said you did not take the time to read all the posts yet you took the time to post your own. Take the few minutes required and read them.If you are willing to set your current belief aside, it may be that what you read will allow you to rethink what you think you have correctly identified as universal issues. As I read through this I see a more unique constant that I believe drives this thread. The commentay I read sites a spacific and troubleing mindset and philosophy and that connot be corrected with empty words and excuses no matter how clever and self satisfying.

  115. Lee Scott had this to say,

    September 8, 2007 @ 11:24 pm

    Gary, how are things in Bentonville? Your rhetoric is classic and typical of those entombed in corporate denial. It is as though necessitated by persistent failures, intellectual capital is wasted on formulating a plausible deniability instead of solving problems that present too great a challenge. It is apparently easier to spend years wrestling with incompetence than it is to find an objective and forthright voice. It is profoundly sad commentary on you to admit making a conscience decision to base your comments on a knowing and needless ignorance, yet you do it with such caviler ease. The philosophy you subscribe to is your weakness and limitation. The problems that create and fuel this and countless other blogs and personal opinions is perpetuated by your attempt to excuse and shift blame to everyone else most astonishingly to the consumer, shame on the consumer for wanting what they were promised. But as you said it is likely the fault of the doctor, optician, and consumer. And like you said there is never going to be the level of quality in products and services at Wal-Mart people expect because you over sell your services and then blame the consumer for unrealistic expectations. For you to suggest that higher levels of quality do not exist is to show ignorance that boarders on stupidity and a cancer in the values Wal-Mart espouses that should guarantee your removal. If you don’t know what is possible no wonder your products are bad enough to keep this and countless other blogs going.

  116. kc had this to say,

    September 9, 2007 @ 1:34 pm

    If your appointment at Wal-mart optical is for 10:20 am, they will see you at 11:10 am.

  117. David had this to say,

    September 16, 2007 @ 11:49 pm

    It’s funny how the guy on here claiming to be Lee Scott is probably some loser who got fired from Walmart. Grow up.

  118. Shrek had this to say,

    September 18, 2007 @ 8:59 pm

    I am very impressed with walmarts quality in the vision market, lines are a little slow but still love that Sam Walton philosophy.

  119. cyndy had this to say,

    October 10, 2007 @ 12:21 am

    hey lee scott, you’ve got so much time why don’t you make glasses for everyone at a good price and do it with a smile on your face.

  120. Chris had this to say,

    October 10, 2007 @ 4:58 pm

    I have an eye clinic in Minnesota and we regularly advertise the exact price comparison with Walmart optical and other chains/offices in out area. Walmart is not the cheapest and I can prove it. Out Varilux Comfort progressive lenses are $189.00 per pair in a plastic frame. Walmart has the exact same lenses priced at $194.00

    We are also certified opticians and can do more than most other optical offices. The real problem is that most of the people at Walmart are not opticians. They are sales people and their job is to SELL!!!! If you go into any optical office, ask to see their ABO certification. This will not mean that they are extremely well versed in optics but it does mean that they have a certain level of education which means that they are more likely able to give you straight answers, not just parroting a sales pitch made by a company that sells something through Walmart or works for Walmart themselves.

    As for the guy who said that he works for Walmart and they have the same lenses that everyone else has. That is both true and not true. Walmart does have some "name brands" but they also buy lenses from China and some of those do have inferior optics. As for the frames, many of those are discontinued (old styles or not made anymore). It is always possible to buy frames from many vendors that are discontinued and really cheap. Also, not all lenses come with a scratch resistant coating. The people in optical offices are sometimes told that but it is not true. The only ones that do come with that coating naturally are Polycarb and most High Index lenses. CR39 lenses do not come with it.

    The real issue is, are you getting eyewear that is going to solve your problems. Do you need an anti-reflective coating? Do you need a scratch resistant coating? What type of progressive lens do you need based on the Rx, frame, and your needs? Did you know that there are 307 different progressive lenses? All of them are different and the wearer can do some things better than others with each of them. There are 129 types of lined bifocals and all of them are good for some things and worse for others. If your optician doesn’t know that or doesn’t know the difference between them, they aren’t opticians, just sales people. Come to Minnesota and I can help you.

  121. Opti07 had this to say,

    October 12, 2007 @ 11:58 pm

    my only question is "Good lord, where are these stores?" I don’t have "sales people". or "associates". I have opticians. Some are ABO certified some are not.
    It isn’t mandatory in the state but at this point my non-certified opticians are working up to taking their ABO test. If you encounter opticians that are reluctant or refuse to take care of you, speak with the manager. If that is of no help, move up the chain. Why would you spend that much on eyewear and say "oh I’ll just go somewhere else?"

    I defy you to find the "perfect" optical provider, retail or private practice. It does not exist. Opticians are human as are you. Lab associates are human as well. Anytime human interference is present…so are errors.

    The optical team is only as good as their manager. I am ABO certified and will take the NCLE next year. I don’t stress the importance of sales to my opticians, I stress the fact that optical knowledge = sales. That’s just a given. If you know what the rx and lifestyle requires and you can educate your patient on the need and benefit, as well as inform them of the occasional delays before they happen, then you’re almost there, but even then you’ll have those exceptions where nothing you do is enough and they end up commenting about their "terrible" experience with a "crappy" retailer.

    My store revolves around taking care of our patients. If that means replacing a broken frame a year and a half after purchase…so be it.

    Best advice, when you begin to experience problems with your eyewear, whether it’s purchased from Walmart or not, notify the optical provider immediatly. Ask that notes be made on your order. And be honest about what happened. Sometimes the frame or lens choice isn’t compatible with the usage. It happens. But give your ECP the information they need to troubleshoot your problem.

    Have REGULAR eye exams, a new eye exam doesn’t always mean new glasses, if your vision hasn’t changed you keep your old pair but now you have a CURRENT prescription that can be filled if anything happens to your glasses.

    Get regular frame adjustments. Do you drive your vehicle for years at a time without a tune-up?

    Opticians everywhere deal with the same problems. Retail or private practice.

    Check out all your options, we car shop and compare…do the same on your eyewear. Get specific and detail price quotes from three different optical providers, look for the better value.

  122. Rita had this to say,

    October 13, 2007 @ 12:07 pm

    I have been with Wal-Mart for nearly 7 years. I come from a private practice background, as an optician. I currently work for the Worlds Largest Optical Lab (Wal-Mart) and I assure you that quality is our main focus! We have opportunities to improve, there is no question; frames that are purchased by our frame buyer leaves plenty of room for better quality; as does our grade of plastic used for lenses. When I was a VCM I did not sell plastic lenses; and there were a couple of frames that I did not place on my frame board because I knew that the quality was less than satisfactory.

    Hey, there are things about Wal-Mart that I am not particularly proud of; however, there are MANY aspects of the company that I am very proud to be a part of. One is the opportunity that Wal-Mart provides for average "joes" to establish a true career in optics…not just a job. As training improves and the optical industry grows within Wal-Mart I believe that you will continue to see an improvement in the quality of the eye care service within Wal-Mart.

    Wal-Mart knows that it must rely on associates with optical knowledge to make decisions concerning this facet of their business. I am sorry to say that in the beginning this was not the case. Wal-Mart tried to run their optical division as they do Division 1 department… and it was not succeeding.

    As I say to the associates I work with: "We are not making pizzas, we are making prescription eyewear". We take our work very seriously at the lab. I hope that the day will come when this site will be overwhelmed with good reports about the care patients receieved at their local Wal-Mart Vision Center; along with the great product that our lab supplied them with!

  123. New York dave had this to say,

    October 16, 2007 @ 4:39 pm

    In the 1980’s corporations took over the optical industry. Everybody ran into chain stores like lemmings because they could save a few bucks. Most private optical places were driven out of business. Opticians in chain stores are "dumbed down" into selling the most profitable items. Corporations lobbied against education laws for the field so they could hire cheaper help. I became so embarrassed with my profession I got out. There are still good honest opticians out there but its like rolling the dice. Good luck.

    PS. ABO certified is a joke. Before corporations took over ago you had real standards.

  124. Denise had this to say,

    October 17, 2007 @ 8:51 am

    I went to the walmart optical center for an exam, and he had me in and out within 5 minutes. Normally being in an out of anyplace in 5 minutes is great, but not when your going for an eye exam. All the guy did was get my prescription and thats it. No glocome test, no blue light test, nothing. I had told him I was having a lot of trouble with my contacts and told him all the kinds i had tried. He insisted that i try this other brand… so he put them in.. and i told him IMMEDIATLY that they felt horrible. He insisted that I then give them a week to "adjust". I tried to keep them for a week, and the entire time i had them in i wanted to scratch my eyes out. My eyes turned so red and i had to rip them out while i was DRIVING!. I wen tback the week later (after takling to several eye doctors that i know that live out of state) and they told me to try night and days. I went back.. told him that they didn’twork.. just like i told himon day one.. and said that i wanted to try the night and days and he REFUSED! and just brushed it off.
    It was a terrible experince witht this guy and with walmart. Never again will i go back. Not to mention this guy never pickedup on the freckle i have on the insideo f my eye that EVERY EYE DOCTOR is always ocncerned about, but he also didn’t pickup on the fact that i have astigmatism. NEVER GO HERE.

  125. Kim CPO had this to say,

    October 17, 2007 @ 5:11 pm

    You only get two eyes in this lifetime.
    You also get what you pay for. I am an optician for a private pratice and trust me, you cannot get two pairs for 99.00! I know wholesale prices and you are getting pure junk. I think its funny people want the cheapest glasses they can get their hands on for their eyes; but we have how many TVs,cars,and whatever other material things we think we need. Private pratices are right in line with prices as long as you are comparing apples to apples. What you need to be aware of is that you are really getting what you are paying for like transitions,crizal,varilux lenses which you can only purchase at a private practice. Varilux only sells their lenses to private practices. So be careful out there. Unfortunatly there are alot of dishonest people.

  126. Davy had this to say,

    October 19, 2007 @ 7:57 pm

    I just bought 2 pair of glasses at Wal-Mart. I picked them up today. When I got out to the car I noticed that the bifocal length was off. I returned them. The optometrist said the optical center of the glass was way off and returned them to be redone. They were cross-eyed.

    They didn’t catch the mistake. I had to catch it.

  127. WM 3247 Manager had this to say,

    October 19, 2007 @ 11:12 pm

    Sorry Kim but patients are able to purchase Varilux lenses at Wal*mart. They are not just sold at private practices.

  128. WM 2217 Manager had this to say,

    October 25, 2007 @ 10:27 pm

    WM 3247 Manager, thats a partial truth. You can get one kind of Varilux at Wal-Mart and that is the Comfort an outdated design that is well over ten years old. If memory serves me Wal-Mart cannot get it on their own they have to source it from outside labs. Duffins is the lab I remember that I believe at one point supplied Wal-Mart

  129. Lee Scott had this to say,

    October 25, 2007 @ 11:19 pm

    Opti07Person, I have to laugh at your post. You just don’t get it and I expect you never will. Your point of view is the problem and you are either unable or unwilling to set aside your brainwashed thinking and meaningless title and recognize that most of what you belched out was rhetoric and propaganda, utterly meaningless and only serves to further isolate you from the reality that will make you a tolerable person.

    In your first paragraph you claim ownership of the people you are directed to be a “servant leader” to three times. The people you work with are not “yours” to even suggest that demonstrates a sickening arrogance. And you mention “I” or “my” with more frequency than anybody else who has posted in the last few years that demonstrates an ego way out of kilter with reality.

    I would give you the benefit of the doubt and assume you are not a liar and that all you care about are the optical issues of the vision center but then I would have to wonder what you think all of the conference calls and daily sales reports and the daily sales goals and never ending barrage of sales specific communications is all about. When the DM calls asking questions about the sales numbers do you tell them “Oh that’s ok we are doing really well with PD measurements today” and they say “ Great good to know Keep up the good work”

    I like how you “defy” everyone to find the perfect place to get glasses it’s a great way to excuse laziness and incompetence. You must have put a lot of thought into that argument. I bet your even more competent a manager than the people who own you, you know your store department managers, and co-managers, well any other manager in the store because you’re the only hourly manager. That was changed a while ago because you don’t really manage you are a worker just like the people you own. You may have bought into the exempt, non-exempt issue however you have come to terms with it that is ok.

    Another point worth making is you are wrong when you say the more you know about optics the more you will sell and tie it in to all that life style nonsense. That is simply not a true statement. First, you are being taught or more accurately indoctrinated by your company they are the ones telling you what the good choices are. Facts about the need for and benefits of various materials and treatments are lost on you because you only know and blindly accept what your owners are programming into you. But you choose not to see it for what it is and that’s ok if it works for you. Second, given what seems to be your arrogant disposition you would never be open to learning anyway.

    And I have to ask why do you bother posting arguments that have already been lost? If you would have read this blog before you thought you were having an original thought you could have saved yourself the ten minutes of mental taxing it took to establish that you really do own the people you work with and you could have taken another hit off that hash pipe.

    So do us all at Wal-Mart a favor and don’t claim to represent us whenever you talk about anything. You are far more damaging to our image than those who complain about our products and services. And for the sake of all of us in a democratic society please don’t vote and don’t raise your own children.

  130. Meghan had this to say,

    October 29, 2007 @ 11:21 pm

    Walmart does not sell the same lenses as anyone else, neither do any of the other chains. I am an optician i have been for 10 years. i have worked at closeout houses, chains and private practices, after working for private practices i will never work anywhere else. Varilux which are the most technologly advanced progressive lenses (no line bifocals) available today only sells their product to whole sale labs. That means for a chain like Wal-mart to get you these lenses they have to go out side of their lab market and they lose their buying power beacuse they cannot but in bulk. The same is true for their premium anti-reflective products the Crizal family. These products truly are superior and Essilor (Variluxs parent company) backs them with outstanding warantys if you are unhappy with their lenses they remake them into the lens of your choice at no chare to the practice you purchased them at, their Crizal products carry a multiple replacement scratch warranty that lasts the lifetime of the rx. If you got one of these products and you are not offered these waranties you should find a new office that is not so money hungry. Essilor does have a line of lenses that they sell to chains that are good but not as good as Varilux, this is what you get at a chain when you pay for the best upgrade. Ask you eye doctor what they would want their mother to wear and if they don’t say Varilux ask them why. You will pay a little more at some private doctors offices but usually if you are comparing apples to apples there is little to no difference in price. I offer premium products 1st because i want you to be happy with your eyewear. I will go through all the information on these products because i want you to be informed. I will do this if you plan to buy your glasses from me or not. If you truly do not want to spend alot on your glasses or cannot afford to there are less expensive options. Also one huge thing to consider is the customer service you get at a private office. I bend over backwards for my customers and so do my coworkers. And 9 times out of 10 if the doctor owns the practice he will make sure his staff is highly trained. In short…FOR EXCELENT VISION AND SERVICE SEE A PRIVATE EYE DOCTOR!!!!

  131. Stacey had this to say,

    October 30, 2007 @ 1:00 pm

    I just found out that my son needs glasses. I was thinking of going to Wal-Mart, but after reading these stories I think I’ll stick with my doctors office.

  132. S. Barcelo had this to say,

    November 2, 2007 @ 1:10 pm

    Hey, I right clicked on the fake calling himself Lee Scott,I know his Walmart email, you don’t because you are not him, stop frauding this site by saying your somebody else when your not. Your a fake, Lee Scott has Integrity and is a well known man who cares deeply for Walmart and Sam Walton as well as I do and would never write anything that you have written.
    Read the book Made In America by Sam Walton.
    Please anyone that reads that fellows notes here please disregard that fake person, he is not Lee Scott, Right click on the link of Lee Scott above his/her entry, you will notice the scums actual email, it is not actually Lee Scott. The email actually changes to different ones throughout the different post. Lee Scott really is a wonderful person.

    Shame on that person. Your a scam and fake and don’t belong on this board, shame on you for misleading good people.

  133. Dave G had this to say,

    November 6, 2007 @ 2:32 pm

    I got my previous pair of glasses at Walmart. On the down side they took 3 or 4 weeks to deliver my glasses. On the upside, they were the best pair I ever owned.

    I have never had a perfect experience purchasing glasses, and have had most of the problems expressed here at one time or another with various local vendors.

  134. dan wells had this to say,

    November 6, 2007 @ 3:27 pm

    Walmart eyeglasses guarantee? What guarantee? My frames broke and used only for office and never slept in them. Walmart’s answer was they could not refund or fix but Lenscrafters could fix them. I’ll go a step further and do my future business at lensecrafters. The problem walmart optical store is in Huntsville, Alabama.

  135. Michael had this to say,

    November 8, 2007 @ 7:20 pm

    Purchased my glasses at the Walmart Vison Center in Laredo (loop 20 store) a year and half ago, had the old pair 10 years, now needed bifocals. Got a new pair, polycarbonate, photogray, after eye exam, prescription was the same as old pair, just added the bifocals. About 6 months ago there was some fogging on lens at bridge, which slowly got worse. I ignored the problem, until last month, when the coating started fogging at the temple. Took the glasses to walmart, the vision center manager said that she had never saw a pair of glasses do that before, but because they were over a year old, there was no warranty, and I would need another eye exam.

    I’m now again wearing my 12 year old pair of glasses which still have a perfect photogray coating

  136. Shawn had this to say,

    November 9, 2007 @ 7:32 pm

    I have read most of the comments about Walmart Optical both good and bad. I recently went to Walmart to get my eyes checked and new glasses for the first time in 7 years. I also decided to try out contacts. I have to say the doctor that did the exam was very pleasant and from my point of view did a very good job. After I picked out my frames and placed the order it took exactly 1 week to get my new glasses. My eyes had gotten far worse than I had thought but since I also opted for contacts I labored that first week wearing the contacts and my old glasses at night. I could definitely tell the difference in my prescription. After I got my glasses which I have had for 2 months now I can say nothing but good things and am totally happy with my experience. I have since adjusted to my contacts and ordered my first 6 months supply from Walmart. I only wear my Walmart glasses at night and occassionally on the weekends.

    My son needed glasses and I didnt hesitate to go back to my local Walmart. The doctor again was very pleasant and worked with my 9 year old to make him feel at ease during the whole process. We got the prescription and went next door to pick out the frames and order the glasses. My son was treated very nice and the sales rep made him feel at ease during the process. I picked up his glasses 3 days later. My son loves them and from what I can tell the glasses were made perfect.

    The other day I saw a story on Headline News talking about this exact problem. They took the same prescription to 5 eye glass chains to have the glasses made. After the glasses were received they were verified to see if they conformed to the prescription by multiple licensed eye doctors. The results were not to unbelievable to me. Out of the 5 Walmart came in 2nd and the worst was LensCrafters, which was also most expensive of all 5.

    As a few people have commented already I will also say. First of all you don’t always get the best from the most expensive guy out there. It depends on how much pride the person making your glasses takes in their work. Also you get a worse product if it is made on a Monday or Friday it a proven fact (too close to the weekend). Second, customer service varies from store to store and also sales rep to sales rep.

    I would not give up on Walmart just because someone else had a bad experience. I would bet you that for every bad experience at Walmart someone else has had a good experience (as I have twice now). It is just that more people will report on the negative experience as it is human nature to complain in a forum like this but not address the problem to the appropriate people.

  137. Sharon had this to say,

    November 16, 2007 @ 7:18 pm

    Shawn I so agree with your comments. Thank you for posting that. I wasn’t going to post on here after reading all of the comments + and -. What I will say is: I have been an optician for 35 years,I am ABOC and have run a full service lab. There is little I haven’t done. I am currently a Vision Center Manager for WM. I have worked for Sears, Lenscrafters and private practice. There is good and bad in all, as there is in every industry. WM does have a very good training program for it’s associates up to and including the ABO exam. And for those of you who think that isn’t important: This is a 3 hour exam that would be a license board in a state that requires it. I believe it does depend on the person who takes care of you…their knowledge and expertise. I train all my associates in the same way and double check all their work while they are training. I did this at every company I worked for. Do all managers do that…no…and it doesn’t depend where they work. I am paid very well for what I do, equal to anywhere else I have worked. Do I see problems in the labs and VC’s…of course but no different that anywhere else I worked. Would I pass poor quality…no and my district manager would never ask me to. Wal Mart is striving in a very positive way to bring professionalism to it’s Vision Centers and I believe they will succeed. I am very proud of my staff and the work we do every day.

  138. wanda alexander had this to say,

    December 1, 2007 @ 9:03 pm

    very unhappy with what (phillip) at pinnacle park sold me,the expensive lenses.an eye doctor in duncanville told me there is a very small area where i can actually look through.i went back to phillip once,but he said"give it two weeks,and you will get used to them". so $400. wasted.too late now i am sure.

  139. Randi had this to say,

    September 24, 2008 @ 11:58 am

    I have been an optician for over 30 years and have worked for every concievable type of optical business. Discount chains stores, full service optical stores, one hour optical, private practice ophthalmologist and optometrist, etc. The best advice I can give any one is that you get what you pay for. Low prices and fast service general equates to poor quality. There are few exceptions to the rule and I for one and sick and tired of people coming to my practice and complining about what they received at the last place they went, especially when they are complaing about how much they hated the glasses but bragging about how little they paid. Do you want them fast or do you want them right? Do you want quality or quantity? I have quit several times because of being required to dispense glasses to patients (or “customer” as they are refered to at chain stores)because the glasses did not pass inspection but I was told to let thm go. This used to be a “profession” that required traing and has now become all about the sales and the bottom line. I’ve worked at opticals where meeting “quotas” mattered more that suggesting the right type of lens for the patient. Not every presciption need ultra thin or lightweight lenses and not every patient appreciates anti-reflective lenses. There is no such thing as scratch proof lenses nor is there an unbreakable frame. If you buy your glasses from a place that can’t be bothered to teach you the proper care of your glasses then you deserve what you get. By the way, I have worn glasse since I was 2 years and I have NEVER had a pair “fall apart ” on my face. Face it, if they break you did something to make it happen!

  140. Dan had this to say,

    January 22, 2010 @ 6:30 pm

    Ya fact of the matter your eyes are worth more than 50 bucks.

  141. Colleen had this to say,

    January 26, 2010 @ 12:37 pm

    I also went to Wal-Mart optical and had no problems. I had them put lenses in frames I already owned and they have been great for 2 years now. My son also had his frames break after 9 mos and they were replaced for free (because I had the $20 1 year warranty) while we were in another state! I am definitely glad I went and will continue to be a customer there.

  142. Christine had this to say,

    February 4, 2010 @ 2:22 am

    I am a retired optician. After working for 25 years in private offices, I never thought that I would buy my glasses at Walmart. One day I stopped by just to satisfy my curiousity…and I was AMAZED at what I found! Walmart was selling a variety of nice frames and premium quality brand name lenses at close to the cost price of my former employer. (Yeah for volume buying..) They also offer lower quality merchandice for even less. I did purchase glasses from the store a week later..for $90.00 less than the same frames and lenses I’d seen in other stores. What the consumer doesn’t realize is that the markup on glasses in most opticals is RIDICULOUS!!!!! Walmart seems to be selling a good product at a fair
    price….Oh…by the way…glasses require care and maintenance… EVERYTHING falls apart if it’s not taken care of….dont’ smash them….buy a screwdriver….(put oil in your car)…duhhhhhhhh

  143. Judy had this to say,

    February 22, 2010 @ 3:25 pm

    I won’t buy another pair of glasses or contacts from Walmart either. After having my eyeglasses for three weeks one of the nosepads fell off they charged me a mere two dollars to replace it even though recently I have seen their commercial advertising they replace or repair for no charge for up to a year, “no questions asked” well when I asked why they where charging me for them I was told that only covers manufacturer defects. Sounds like false advertising to me.

  144. S. Smith had this to say,

    February 26, 2010 @ 3:24 pm

    I use to work for the Walmart Vision Center many years ago as a doctor’s tech. At that point we had in-house labs and only sent out certain jobs. I can say that most of the time, our customers were happy with the product. However, a couple years ago I went back to the same vision center I worked for, had an exam which was very rushed and the glasses I received were junk. I am very dissapointed in the downward slide the vision center has taken.

  145. S. Smith had this to say,

    February 26, 2010 @ 3:28 pm

    Years ago I worked at a Wal-Mart Vision Center in MD. That was when they still had in-house labs which did make a difference. I have to say most of our costomers were happy with their puchase. 2 yrs. ago I went back to the same vision center I worked at, had an exam and bought glasses. The exam was over within 15 min. and the glasses where a lot to be desired. I found out from going to another eye doctor that my vision was perfect, but I had an astigmatism. So it’s not just the product, but you have to becareful about the doctors.

  146. Arnold Berk had this to say,

    April 19, 2010 @ 11:17 am

    If you really want to save money check out:

    https://www.zennioptical.com/home.php

    Glasses for $ 8

  147. TimT had this to say,

    May 3, 2010 @ 12:44 pm

    Don’t use JC Penney!! I order a pair of progressive lense glasses from them and still don’t have them. When I ordered them (approx 9 weeks ago) they required payment in full and told me that they would call when they came in. At that time they told me that would be approx 4 weeks. After 5 weeks I called them and they told me the glasses were there. No one called me. When I went in to pick them up, the one lense was ground wrong. After about an hour of telling them the lense was wrong, they agreed to have the lense redone. Told me they would be in ~2 weeks and assured me they would call when they came in. After 4 weeks, I called them and sure enough they were there and no one called me. Person on phone was rude and disconcerned. I will be talking to the manager tomorrow when I pick up glasses – hopefully they were done right this time.
    Bottom line – Don’t use JC Penney!! I had better service at local doctor’s office.

  148. caryn clark had this to say,

    May 8, 2010 @ 8:24 pm

    went in to get glasses the doctor didn’t even look at type of lenses i had gave me bifocals witch i counld’t see out of. after reserch and looking at my own glasses found i had progressive glasses. i’d never been in a old pair of bifocals so i thought something was wrong when i counld’t even drive. had to go to eyemasters and get someone to look to see what they had done wrong. now i have to pay for another exam because they refuse to give my money back and they were the ones who did’t know what they are doing plus lens crafters were cheaper 55.00 cheaper. the doctor should be fired CHINA MART IS RIGHT I WANT AMERICAN MADE AT LEAST I KNOW ITS GOOD. DO THEY SEEND EMPOYEES TO CHINA TO LEARN.

  149. Clair Jones had this to say,

    May 11, 2010 @ 12:05 pm

    On 2/5/2007 I ordered a pair of glasses at a Wal Mart in Clermont, FL. The cost was $572.00 and I do not feel that I got near what I paid for. I was examined in Johnson City, NY and the reason I got them filled in Wal Mart was that we travel a lot and we are always near Wal Mart if I need any adjustment or repairs. While in Arizona in the second year (out of Warantee) I had one bow partally break. I went to a Wal Mart in Phoenix and was told that they didn’t repair them that I would have to buy the whole frame. They had the exact same frames on display at their optical store. I went to the store manager to complain and was told that they were seperate from Wal Maart and she had no authority over them. I told her that they had Wal Mart over the door and it was in a Wal Mart store so they were responsible but that got me nowhere. When I got back to FL I went to the store where I purchased the glasses and was told the same thing, that I would have to buy complete new frame. I complained and was told by the salesman that he would take care of me. When the new frames came in I only had to pay $108.31 instead of the original $118.00. The frames now need streightening and adjusting so I went into the local Wal Mart in Vestal, NY. I was asked if I bought my glasses there and I told her that I bought them in a Florida Wal Mart. The girl told me that she would be vary carefull working on them but if something broke they were not responsible for them. I talked to the store manager and was told that the optical was a seperate store not under Wal Mart. Let this be a WARNING to anyone thinking of getting glasses at Wal Mart, THEY TAKE YOUR MONEY AND ARE RESPONSIBLE FOR NOTHING!!!

  150. dawn had this to say,

    May 12, 2010 @ 1:48 pm

    People should be ware of jcpennys, they try to rip senior citzens off. my mother went to jcpenny , because of the money. She lives on a fixed income. because other places will not let seniors on a fixed income make payments and will not give glasses. So my mother went to jcpennys they sold her a pair of sun glasses and had her perscrption glasses filled in them. The glasses were to heavy and hurting her eyes we went to another eye doctor they were made wrong and the frames were not regular glasses, they charged her over $300.00 they made her a second pair with no charge. But she complained they were made wrong. jcpennys kept saying they were made right. They were not. I took my mom for a check up at another office, the doctor there said these glasses were not made right, measured wrong, her tris were 10 inches off and the lensa was not starght. I was told not go gpo back there because jcpennys hires off the street and there is no doctor to recheck the lens. this place does after they are made. It cost her over 300.00 for glasses that will be made right! pass jc pennys to

  151. Suzanne had this to say,

    June 8, 2010 @ 6:01 pm

    To #16 Jessica-
    A CR-39 or plastic lens does not come with any type of coating, if you were refering to Polycarbonate material then yes…it has a SRC applied from the manufacturer. In addition the property of this material also protects from UV light therefore you don’t want to pay extra for that feature with this material either.

  152. Hankster58 had this to say,

    June 15, 2010 @ 2:39 am

    Well, it seems people have had good luck, AND bad at many places, according to the posts here. Service varies according to WHO the local people are, etc.. The only one thing I can see that is a GUARANTEED fact… is that this “Lee Scott” character is a web site TROLL!!!! Do you like, LIVE here??? Sheesh!! Get a life pal!! And let REAL folks comment.

  153. LoveWalmartVision had this to say,

    June 15, 2010 @ 6:36 am

    My parents started buying us all walmart glasses when I was 13,I’m now 32 and I still buy from them. In all these years I’ve only had 1 pair bad! They came back to walmart broke. Walmart just got me another pair and I had no problems with them. The vision center called me ro tell me they were bent badly and they emedietly sent for new. I got them within 3 days. My now 10 year old daughter had been wearing glasses since 4 years of age. She is almost leagely blind in one eye. Walmart told me how ro try to help that as well. By covering her food eye with am eye patch and making the other eye work. After a few months of this her eye has gotten better some. Eyes I’ve had Bad experence with a couple of stores vision centers. I demanded my money back and went to a differnt location. It was that simple! I’ve found a few I like. Depending on where I am because we move Alot. I’m visiting my parents so I am waiting for mine to come in here. I’ve Never been let down by this location so it’s a new thing. We go visit Grandma and Pappy every time in the summer and pick out or new glasses!! My daughter loves it because she gets latest fashion for kids and I can afford it. Without them I wouldn’t be able to see nor my child. I’m stuck to a budget. Like many people are especially now.

  154. Cindy C had this to say,

    June 26, 2010 @ 7:27 am

    Walmart ( that’s in my community) has some good service. The real problem is JCPenny. Go anywhere except JCP for glasses. It took them 11 months to make some glasses when they said they would have it ready in 4 weeks. I am a very patient person but looking back I know I should yelled at them. I was as nice as possible saying ” I understand” or “I can wait” yet they were still very rude to me.

  155. courtney had this to say,

    July 19, 2010 @ 5:29 pm

    I had my eyes checked at a local doctor’s office and decided that I did not want to pay $249.95 for a pair of frames. So I took my perscription to my local Wal Mart Vision Center where I proceeded to choose a cute, stylish pair of frames for $74.00 and had my glasses made. I now see better, my glasses are fit to my face, and my lenses are still in the frames. It’s sad that so many of you had bad experiences, but the woman who helped me on my inital visit was wonderful, as was the woman who helped me when I returned to pick up my glasses (four days early,actually). Overall, my experience was pleasent and I will continue to do business there in the future.

  156. Greg had this to say,

    September 24, 2010 @ 11:54 pm

    Go to private practice optometrists! Forget WalMart and all the other chains, they just want your money and will deliver CRAP to you.

  157. Sheva Decammalou had this to say,

    September 27, 2010 @ 10:21 pm

    ___If you google info about any eyeglass retailer ( Lencrafters, Pearle, Sears etc.) you’d find similar horror stories. They’re all basically the same. It’s really just a dice roll whichever retailer you ultimately choose.

    One thing is for certain though: The eyeglass industry is a huge rip-off. Virtually no other business sector has the insanely high high mark-up and profit margin that the eyeglass industry does.

  158. Jennifer Hadley had this to say,

    January 3, 2011 @ 2:49 pm

    About 4 months ago, I purchased a pair of glasses from the Walmart optical department. I chose Walmart because i figured i would get good value at a reasonable cost, as I didn’t have the $400 some odd dollars to spend on a pair. I had the optometrist examine my eyes, he wrote a prescrip, and i chose my frames. About 2 weeks later, they were ready. I tried them on in the store and they seemed really strong; everything was clear, but my eyes were watering and it felt like EVERYTHING was trying to be in focus at once…i told the lady about this and she said it’s because my eyes aren’t used to seeing clearly, and to take them home and try them out for a week. So I did. Every time i put them on, my eyes would water, and i’d get really bad headaches. Took them back, and they had another eye doctor re-examine my eyes. Sure enough, the first eye doctor wrote my prescrip. out wrong, it was wayyy too strong. So another 2 weeks waiting for the new lenses. I go back when they’re ready, only to find a huge scratch going right through the centre of one of the lenses. So again, they take the glasses back, and send them away for fixing. I get them back, and you can tell there is no anti-scratch coating on them (which i paid for), someone forgot to re-add it. I haven’t gotten a chance to take them in again, and just the other day, I noticed one of the lenses is popping right out of the frame! Also there are all these little specks that aren’t polishing off the lenses. I barely ever wear them, because i needed an anti-glare added to them because when i wear them i can literally see my eyes and everything behind me reflecting off the glasses making them very uncomfortable to wear. I asked Walmart if i could pay for and add the anti-glare to them, and she said no, it would Void the warranty. If I was sure i didnt need the warranty, i would have just gotten it done, so that I can actually wear the things. But so far we’re not doing so good on that, and here i am left with a pair of circus glasses that sit in their case and are of no use to me. $300 and so much wasted time, down the shitter. I’m going to go in there and start getting frustrated with them, maybe i’ll get some kind of refund or something that i could put towards a new pair from somewhere else. I need glasses to see, to drive, to live…and I don’t have money to waste!!! :(

  159. paul had this to say,

    January 9, 2011 @ 2:02 pm

    walmart is not the place for eye glass exzam they are overpriced .

  160. Walmart Believer had this to say,

    February 5, 2011 @ 6:27 pm

    At Walmart be try our best to give excellant customer service. With optical you have to pay attention to great detail. Rx, Pd’s, Seg Height, etc. We offer several different lens packages,and several hundred frame choices. We have frames in styles for everyone. Were here because we love what we do.. :)

  161. yan had this to say,

    February 7, 2011 @ 12:42 pm

    If you not happy with Walmart, then why are you keeping going back. The complaint customers peoples are the one always go back…

  162. yan had this to say,

    February 7, 2011 @ 12:45 pm

    To Paul,
    All Walmart Optical Doctors are Independent Optometrist. Some Doctor may varies in price. They are not included with eyeglass.

  163. Customer #1 Service Walmart Optical, 48312 had this to say,

    February 7, 2011 @ 12:54 pm

    If you lived in Michigan around the zip code 48312. I would recommended to you there Walmart Optical. This one optician I always to see him. I have to wait for him. I will only seek his service. He listen to my concerns and my matter. He give me good remarks and advice before I purchased eyeglasses. He have me lot of moneys of going to another optical chains. He have service my entire family, friends, and other peoples when I referral to him. I will really can not find a good optician whose will take his initial time to listen. With his service I have always been with his location for the past 12 years. I would like you all to know that every optical place a one good opticin will listen to your concerns and needs. If you lived in the area of zip code 48312. I am sorry, I can not share his name here. It can be jeopize his life. He is very excellent in service, selling eyeglasses. I always want to tips him with good work. He can not take tips, he does not get commission either. Sometime with his service, christmas, i always give him a gift cards to show my grattidue. Thank you for letting me share my comments.

  164. Unknown had this to say,

    February 8, 2011 @ 12:59 pm

    Hey Customer#1

    I think I know whose you are replying to.., He is excellent optician. I was there waiting for his service after the doctor examination. I was giving to him. He have took his time explaining the benefits of lens materials, progressive options, and selecting frame choice for me. I know whose he is…. Yet, he work at Walmart Super Center at 48312. I like him cause he is honest on what he sell. I know he does not get commission. But his service is highly recommended if anyone lived in the 48312 zip code. I notice he is very patience, knowledgeable his work, understanding my needs. I highly recommended those are experence difficult on there eyeglasses. Oh, I forgot, he also adjusted your eyeglass for free even I have a old pair glass not fom Walmart, he will take care me and fix them for no charge.

  165. never again had this to say,

    February 12, 2011 @ 3:35 pm

    wis 53021 very bad service, never again. cant see thru the glasses very good. better with out them. Spend the extra money it will be worth it. Very bad deal here the girl even chuckled at me. never again

  166. sonya had this to say,

    February 16, 2011 @ 9:38 pm

    ZENNI.COM is amazing so cheap and great glasses!!!!!!!

  167. Tom had this to say,

    February 24, 2011 @ 8:23 pm

    Can not understand why people go to walmart for health care. You buy dog food and fishing tackle at walmart, not health care!!!!!!!

  168. 1Optician1 had this to say,

    March 14, 2011 @ 5:07 pm

    I am a WalMart Vision Center Manager with 14 years of experience. I have worked for all of the big Optical retailers over the years and let me tell you that WalMart is the best Compoany I have ever worked for. That being said, we do have low prices and our quality is excellent 99% of the time. So for every 100 jobs I receive from our labs 99 are received in excellent condition. This makes my job of dispensing them to patients that much easier. It also depends on the Vision Center that a paitent may visit. There are good and bad employees in every company. We are the only Optical retailer that offers a FREE one year breakage warranty. I have one final thing to say here. If you buy your glasses online who exactly is your Optician. What do you do if you need and adjustment, a screw comes loose or you need a cleaning. What if you have a problem with them when you receive them. Do you send them back and wait another two weeks just to find out that they may be wrong again. Where is the personalization with ordering online??? There is none. The other retailers out there are charging you 2 to 3 times for the same product that you receive from your WalMart Vision centers. I am very prooud to work for such a great company. Its the employees who can make the experience a bad one. So to all of the WalMArt Opticians who just dont care, all I have to say is GO FIND A NEW PLACE OF EMPLOYMENT and stop giving WalMart a bad reputation.

  169. Unhappy Customer in Big D. had this to say,

    April 23, 2011 @ 4:27 am

    I know for a fact that they lie to the customers. They teach us to do that. LIE LIE LIE

  170. Kelly had this to say,

    May 29, 2011 @ 12:48 pm

    I had a terrible experience with Walmart Optical. I originally purchased glasses in Jan 2011, and when I got them, one side of the frame was noticeably smaller. I tried to live with it for a month, but then I was fed up with tolerating an inferior product. To Walmart’s credit, they did replace the frames immediately–they even let me choose a different style. I got the frames and was very happy with them until the lenses started to crack the way a windsheild does when it is hit by a rock. I had the lens replaced, again for free, but then BOTH lenses, even the replaced one, cracked again. They reordered the frames and lenses, but when the new frames came in, one side of the frame was smaller than the other. I was fed up at this point and just asked for my old frames back. They said I would void my warranty if I used my old frames. Finally, I asked for a full refund, which they did, but the optician was rude and told me to be sure that I actually liked the glasses I picked out before ordering them. Ummm, I liked the glasses, but the LENSES KEPT CRACKING. Cheap materials. I went to Lens Crafters and only paid 20 more for DKNY glasses that are made well.

  171. Wallmart optical | Telefonosunidos had this to say,

    June 4, 2011 @ 7:15 pm

    [...] Walmart Optical SucksI had an eye exam a week and a half ago at Walmart’s Optical center. Why there? Well, five years ago I had a good experience with them. This time the eye doctor was excellent. That’s when the good times stopped. [...]

  172. Walmart Optical> shady dealings had this to say,

    June 11, 2011 @ 8:24 pm

    Walmart Vision Centers try to pull a fast one on you. When you go to buy contacts…even if the prescription is the same for both eyes…they want to verbally tell(and try to enforce) that you have to buy 2 packages. NO WHERE IN THE STORE is there any public signage that displays this requirement for purchasing contacts thru them. No where! When they try to pull that one…I demand to see manager or policy…then they back pedal and say we will sell you the one but will notate your info/acct that we informed you that you have to buy two next time…..it’s all bs. They can’t enforce that without having it displayed for the public to view at any given time. I believe all the other complaints that others have posted regarding glasses…definitely won’t be purchasing those thru them either.

  173. no longer an employee had this to say,

    June 23, 2011 @ 7:40 pm

    I used to work at the lab in crawfordsville indiana quite a few years ago. I also sent what they call re work back thru to try to fix the lens. I will just say at least back then they spent a fortune in wax pencils ;) See on light scratches you can fill them in with the was pencil and then clean the len’s and there you have it the scratch is gone until the lens is wiped down by the customer a few times and the wax fill is gone. Yep I have seen some pretty crappy jobs go out of that place. I worked there for 9 years.