Comments on: SafeAuto Sucks http://burntelectrons.org/2004/05/safeauto-sucks/ and other random particles... Thu, 29 Jul 2010 09:06:18 +0000 hourly 1 http://wordpress.org/?v=3.0 By: tyrone http://burntelectrons.org/2004/05/safeauto-sucks/comment-page-3/#comment-1578 tyrone Mon, 14 Jun 2010 15:30:49 +0000 #comment-1578 Farm Bureau REALLY sucks. They don't want to pay claims, even though their driver is the one that gets the ticket and causes the wreck. Farm Bureau REALLY sucks. They don’t want to pay claims, even though their driver is the one that gets the ticket and causes the wreck.

]]> By: Sue Saveauto http://burntelectrons.org/2004/05/safeauto-sucks/comment-page-3/#comment-1572 Sue Saveauto Thu, 20 May 2010 12:53:22 +0000 #comment-1572 I had an accident and saveauto refused to pay for the other person damage (I was found at fault) and said my car was never cover when we added the car three days prior to the accident. As a result my license was suspended for two years, could not work etc and saveauto swear up and down that they have no records of me ever calling three days prior to the accident. Finally a lady suggest to me that i should pull up my phone records and i did and there was the numbers two times. And now I will file a lawsuit against their lying asses for the pain and suffering they have caused me and to my driving record. I had an accident and saveauto refused to pay for the other person damage (I was found at fault) and said my car was never cover when we added the car three days prior to the accident. As a result my license was suspended for two years, could not work etc and saveauto swear up and down that they have no records of me ever calling three days prior to the accident. Finally a lady suggest to me that i should pull up my phone records and i did and there was the numbers two times. And now I will file a lawsuit against their lying asses for the pain and suffering they have caused me and to my driving record.

]]> By: Hope they bankrupt and everyone gets screwed that works there http://burntelectrons.org/2004/05/safeauto-sucks/comment-page-3/#comment-1560 Hope they bankrupt and everyone gets screwed that works there Sat, 17 Apr 2010 17:38:27 +0000 #comment-1560 They have awful insurance for customers but are even worse to work for. They are ruled by ideots who only try to screw each other to get ahead even though they dont deserve the position and have no clue about their job. What a joke!!! They have awful insurance for customers but are even worse to work for. They are ruled by ideots who only try to screw each other to get ahead even though they dont deserve the position and have no clue about their job. What a joke!!!

]]> By: Former employee http://burntelectrons.org/2004/05/safeauto-sucks/comment-page-3/#comment-1551 Former employee Tue, 23 Mar 2010 05:50:47 +0000 #comment-1551 I use to work for Safe Auto and I believe that those of you who sing their praises don’t really have insurance by them but were paid to do damage control. Insurance is suppose to be an ethical occupation, not one to prey on the less fortunate, which Safe Auto does. Employees get punished for trying to service their customers, at least the sales agents did. For example, if my client had trouble with a fax or Western Union/ Money Gram messed up their payment, we were not allotted time to follow through. We were suppose to transfer the calls to customer service. We had to receive so many calls and make so many sales per hour. They did not allow for time to service our customers. I was punished because I would follow through. I just built a relationship with a customer over the phone where they trusted me with a payment. They had MY name. I gave them MY word I would insure their car. If they had a problem I handled them the way I would want to be treated and that often pulled me away from the phone. Do not get me wrong. It pulled me away from the phone, but majority of the time it was an easy remedy that did not take long since I handled it from start to finish. The problems would blow up when they kept being passed from one person to another. Anyway to encourage us to transfer calls, they increased our call numbers. Needless to say I began to get written up. I was also written up for telling someone who owned a few stores and a home worth over $500,000 that if he was to get insurance with Safe Auto and have an accident he could be sued because Safe Auto only carried state minimum coverage. A person who is licensed to sale insurance is suppose to be working under an ethical code. That company does not promote that. I was told insurance companies stay in business by not paying claims. I use to work for Safe Auto and I believe that those of you who sing their praises don’t really have insurance by them but were paid to do damage control. Insurance is suppose to be an ethical occupation, not one to prey on the less fortunate, which Safe Auto does.

Employees get punished for trying to service their customers, at least the sales agents did.
For example, if my client had trouble with a fax or Western Union/ Money Gram messed up their payment, we were not allotted time to follow through. We were suppose to transfer the calls to customer service. We had to receive so many calls and make so many sales per hour. They did not allow for time to service our customers.

I was punished because I would follow through. I just built a relationship with a customer over the phone where they trusted me with a payment. They had MY name. I gave them MY word I would insure their car. If they had a problem I handled them the way I would want to be treated and that often pulled me away from the phone. Do not get me wrong. It pulled me away from the phone, but majority of the time it was an easy remedy that did not take long since I handled it from start to finish. The problems would blow up when they kept being passed from one person to another. Anyway to encourage us to transfer calls, they increased our call numbers. Needless to say I began to get written up.

I was also written up for telling someone who owned a few stores and a home worth over $500,000 that if he was to get insurance with Safe Auto and have an accident he could be sued because Safe Auto only carried state minimum coverage. A person who is licensed to sale insurance is suppose to be working under an ethical code. That company does not promote that. I was told insurance companies stay in business by not paying claims.

]]> By: bob http://burntelectrons.org/2004/05/safeauto-sucks/comment-page-3/#comment-1536 bob Fri, 12 Feb 2010 01:40:16 +0000 #comment-1536 I have safe Auto and to me they're a bunch of greedy as people. 80.00 dollars to change vin numbers? WTF?? I'm going back to PGA or somewhere else. I will pay the none refundable 80.00, fine! but mark my words that I will never, EVER EVER EVER EVER EVER EVER EVER!!! GET SAFE AUTO EVER AGAIN!!! I AM DONE!! I have safe Auto and to me they’re a bunch of greedy as people.
80.00 dollars to change vin numbers? WTF??
I’m going back to PGA or somewhere else.

I will pay the none refundable 80.00, fine!
but mark my words that I will never,
EVER EVER EVER EVER EVER EVER EVER!!! GET SAFE AUTO EVER AGAIN!!!

I AM DONE!!

]]> By: FormerSafeAuto http://burntelectrons.org/2004/05/safeauto-sucks/comment-page-3/#comment-1057 FormerSafeAuto Wed, 14 Nov 2007 12:10:28 +0000 #comment-1057 I have to say that although Insurance Monkey does come across a bit harsh, he/she does know what they are talking about.<br /> I used to work for safe auto and can attest to all these horror stories. They came to our town here in Colorado and made all kinds of promises they would not keep. They ended up closing our call center and left us out to dry. <br /> <br /> It doesn't surprise me that SO many people have experienced this side of them. <br /> <br /> SHOP AROUND...and if it sounds too good? It probably is. <br /> <br /> Remember, this is a small company (when compared to other insurance companies) and what they quote is based on what you say! They don't have access to your driving record...MVR. They get that info later...and if you have some accident or ticket that you didn't disclose (or know about) it will come out LATER. <br /> <br /> So the quote you get IS always subject to change...ALWAYS!<br /> <br /> Another thing to remember...they make money of those *non-refundable* 40.00 application fees. If you get information on your policy (fax) after you started it and want to cancel later, not only will you NOT get the 40.00 back you will be prorated for the amount of time they covered you from the time of the quote to the time you canceled the policy ON top of it. <br /> <br /> If you are shopping around (Please do!) do NOT ask for a fax of (POI) proof of insurance and do NOT get in accident (LOL!) ...that way you call BEFORE the 2 hour window and cancel no problem...the 40.00 WILL be refunded.<br /> <br /> Again...DO NOT shop at safe auto but if you MUST...be prepared. I have heard too many horror stories on those phones. <br /> <br /> Peace be with you. I have to say that although Insurance Monkey does come across a bit harsh, he/she does know what they are talking about.
I used to work for safe auto and can attest to all these horror stories. They came to our town here in Colorado and made all kinds of promises they would not keep. They ended up closing our call center and left us out to dry.

It doesn’t surprise me that SO many people have experienced this side of them.

SHOP AROUND…and if it sounds too good? It probably is.

Remember, this is a small company (when compared to other insurance companies) and what they quote is based on what you say! They don’t have access to your driving record…MVR. They get that info later…and if you have some accident or ticket that you didn’t disclose (or know about) it will come out LATER.

So the quote you get IS always subject to change…ALWAYS!

Another thing to remember…they make money of those *non-refundable* 40.00 application fees. If you get information on your policy (fax) after you started it and want to cancel later, not only will you NOT get the 40.00 back you will be prorated for the amount of time they covered you from the time of the quote to the time you canceled the policy ON top of it.

If you are shopping around (Please do!) do NOT ask for a fax of (POI) proof of insurance and do NOT get in accident (LOL!) …that way you call BEFORE the 2 hour window and cancel no problem…the 40.00 WILL be refunded.

Again…DO NOT shop at safe auto but if you MUST…be prepared. I have heard too many horror stories on those phones.

Peace be with you.

]]> By: Lisa/Cortland http://burntelectrons.org/2004/05/safeauto-sucks/comment-page-3/#comment-1056 Lisa/Cortland Wed, 14 Nov 2007 05:50:13 +0000 #comment-1056 NOT an honest/reliable company. No integrity or need to stand by what they initially tell you. If you are covered with them and need to speak to anyone there or fax anything. Take notes/names and times and dates of calls. Call immediately for fax confirmation. Their underwriting department is a true JOKE! They only keep info that is to their benefit and definately not the customer. NOT an honest/reliable company. No integrity or need to stand by what they initially tell you. If you are covered with them and need to speak to anyone there or fax anything. Take notes/names and times and dates of calls. Call immediately for fax confirmation. Their underwriting department is a true JOKE! They only keep info that is to their benefit and definately not the customer.

]]> By: Puk http://burntelectrons.org/2004/05/safeauto-sucks/comment-page-3/#comment-1043 Puk Tue, 06 Nov 2007 08:08:11 +0000 #comment-1043 Their whole thing from a business aspect is to pay out as little as possible. I can tell you of a case of theirs. Two parties, neither of which were insured by Safe Auto, were involved in an accident. One party was thrown through the window out onto the road. At this point, a driver insured by safe auto ran the guy on the road over. Safe Auto actually tried not to pay the claims for the deceased's family. Can you believe it? I sure can. These are the type of people running that place. Their management & staff are only out for the bottom line.<br /> <br /> As for the employee that wrote above, they are absolutely correct. The CSR's have very little power to do anything there. These are people that are paid $10 an hour to answer the phone. Most could give a crap about their jobs, or the people they work for.<br /> <br /> I could go on here as to why you should not do business with them, but rather than rant about it, you can see the results of that just reading the rest of the posts here.<br /> <br /> How would I know any of this to be true? Former IT staff, and happy to be gone from that hole. Their whole thing from a business aspect is to pay out as little as possible. I can tell you of a case of theirs. Two parties, neither of which were insured by Safe Auto, were involved in an accident. One party was thrown through the window out onto the road. At this point, a driver insured by safe auto ran the guy on the road over. Safe Auto actually tried not to pay the claims for the deceased’s family. Can you believe it? I sure can. These are the type of people running that place. Their management & staff are only out for the bottom line.

As for the employee that wrote above, they are absolutely correct. The CSR’s have very little power to do anything there. These are people that are paid $10 an hour to answer the phone. Most could give a crap about their jobs, or the people they work for.

I could go on here as to why you should not do business with them, but rather than rant about it, you can see the results of that just reading the rest of the posts here.

How would I know any of this to be true? Former IT staff, and happy to be gone from that hole.

]]> By: Eve http://burntelectrons.org/2004/05/safeauto-sucks/comment-page-3/#comment-1026 Eve Mon, 29 Oct 2007 08:20:45 +0000 #comment-1026 I have had safe auto for about 3 years now. and even though they r a little expensive they have been pretty good to me. They covered my rentals and taht one person is right! read your policy!!!!!! BUT!!!!EVEYONE LOOK!!!! We got a letter in the mail the other day saying that safe auto has been over charging people on average about 35 dollars on their policies since 2001!!! you should check this out. they are talking about refunding some oof this money!!!! I have had safe auto for about 3 years now. and even though they r a little expensive they have been pretty good to me. They covered my rentals and taht one person is right! read your policy!!!!!! BUT!!!!EVEYONE LOOK!!!! We got a letter in the mail the other day saying that safe auto has been over charging people on average about 35 dollars on their policies since 2001!!! you should check this out. they are talking about refunding some oof this money!!!!

]]> By: Eve http://burntelectrons.org/2004/05/safeauto-sucks/comment-page-3/#comment-1025 Eve Mon, 29 Oct 2007 08:19:50 +0000 #comment-1025 I have had safe auto for about 3 years now. and even though they r a little expensive they have been pretty good to me. They covered my rentals and taht one person is right! read your policy!!!!!! BUT!!!!EVEYONE LOOK!!!! We got a letter in the mail the other day saying that safe auto has been over charging people on average about 35 dollars on their policies since 2001!!! you should check this out. they are talking about refunding some oof this money!!!! I have had safe auto for about 3 years now. and even though they r a little expensive they have been pretty good to me. They covered my rentals and taht one person is right! read your policy!!!!!! BUT!!!!EVEYONE LOOK!!!! We got a letter in the mail the other day saying that safe auto has been over charging people on average about 35 dollars on their policies since 2001!!! you should check this out. they are talking about refunding some oof this money!!!!

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