SafeAuto Sucks
Let me start with this. If you need car insurance, do not use SafeAuto. They’re not cheap, they’re not fast, they’re not customer friendly, they’re not helpful, and frankly, I’m not even sure they would ever pay a claim if you had one. I needed to get car insurance, and the dealer said to try them, that they can do it all over the fax instantly. So I call, get a quote of $86 for the initial payment, and they can fax over the papers immediately. So I said sure, and gave my credit card number. Bad idea. After 4 hours of waiting, a dozen phone calls, a dozen twits telling me it’s all been faxed, and nothing to show for it, I drove over to a local Nationwide insurance agent. In 15 minutes, I had a policy, the papers all signed, and a bill for $53. When I call SafeAuto to get a refund, I’m told that I’ll get $21 back. What? Yeah, turns out I was suckered into two non refundable charges that I was never informed about nor consented to. After arguing with them and my credit card company, I still got nowhere. Hence, SafeAuto sucks. They lie, and cheat, and given the chance, steal too.
jake had this to say,
June 7, 2004 @ 4:36 pm
thanx i was looking for car insurence and you helped a lot with my choice in car insurence.
Sarah V had this to say,
July 12, 2004 @ 6:27 pm
I have been with safeauto for over 2 yrs they have been nothing but excellent to me. I was involved in a minor fender bender which embarisly was my fault. They came out did a estimate and had a check in the other parties hands withing one week. that is service. they are very competitive in pricing . being young insurance is high and they are the lowest price company for me other ins companys wanted 400.00 a month for me and my 99 grand cherokee, safeauto i insure myself grand cherokee and my fiancee and 95 acura integra
*(we are both under 25 ) for 286 a month. both being full coverage. you cant beat that.Safe auto rocks.
D allen had this to say,
July 18, 2004 @ 6:57 pm
I had safeauto send me an inflated bill,when i asked why they said they’d get back to me.when i called i was told that the bill was correct, and that i had untill midnight to pay up.
ted had this to say,
August 8, 2004 @ 11:40 pm
I "HAD" safe auto ins. a year ago for about 1 year. They total my car after I had a wreck ayear ago. Last week I got a leter from an attorney saying I owned for my car $11,000, because safe auto had not paid them. But when I called safeauto i got the run around, finaly after 45min. on the phone some ladie told me that the uninsured ladie that hit me. they paid for her repair, but she didn’t see anything for my car. They suck, I have tocall them again becouse after all the calls last time it was after hours to talk to any one about anything. NO WAY USE SAFE AUTO!!!!
ted had this to say,
August 8, 2004 @ 11:42 pm
I "HAD" safe auto ins. a year ago for about 1 year. They total my car after I had a wreck ayear ago. Last week I got a leter from an attorney saying I owned for my car $11,000, because safe auto had not paid them. But when I called safeauto i got the run around, finaly after 45min. on the phone some ladie told me that the uninsured ladie that hit me. they paid for her repair, but she didn’t see anything for my car. They suck, I have tocall them again becouse after all the calls last time it was after hours to talk to any one about anything. NO WAY USE SAFE AUTO!!!!
SHANE had this to say,
August 30, 2004 @ 7:05 pm
i PAID SAFE AUTO 161.00 IN MARCH AND AGAIN IN APRIL MY BILL FOR MAY WAS 68.00 I PAID IT 1 DAY LATE AND THGEY WOULD NOT COVER A WRECK I HAD 2 DAYS EARLIER. SINCE THEN I PAID THEM 108.00 DOLLARS A MONTH AND NOW I GET A LETTER FROM THE STATE SAYING MY LICENSE HAS BEEN SUSPENDED FOR NOT HAVING INSURANCE AT THE TIME OF THE WRECK. TO TOPIT ALL OFF I PAID THIS MONTHS BILL ON SATURDAY AND CALLED ON MONDAY TO CANCEL AND THEY SAY ALL I GET BACK IS ABOUT ONE THIRD OF MY PAYMENT. IF I’M NOT COVERED WHY TAKE MY MONEY AT ALL. THEY SUCK AND ANYONE WHO SIGNS WITH THEM CAN EXPECT TO BE TAKEN.
brandi had this to say,
February 14, 2005 @ 1:40 pm
my husband had full coverage ins. unfortunately the vehicle was damaged all tires and all windows slashed and broke, radio stollen. we owe 5,000 on the truck and blue book value is at 4,500. safe auto wanted to total the vehicle for 2,000. it took weeks of arquing just to get them to pay for the damage only, after all the car was structually safe to drive, and who wants to pay on a car they dont even have anymore. not us!!! Then it took 2 more weeks to get a check. total time without our vehicle one month.so we didnt pay ins for one month, it wasnt being driven, they were nice enough to cancel the policy and report it to bmv, license suspended… if you chose them hope you dont have to file a claim and be prepared to fight if you do!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
debbie had this to say,
February 17, 2005 @ 5:37 pm
aii these letter are all true becauseiam going throuth the same thing these people at safeauto are liers.they sould not be aloud to be in benass.
Disgusted had this to say,
March 13, 2005 @ 8:36 pm
Maybe you would receive better service if the associates could understand you, because if you speak the way you type it is no wonder you experienced bad service. Can anyone please explain to me what "throuth" & "benass" are? Anyway if you are going to take the time to type and complain, at the very least pay attention to some key things, for example – spelling, grammar, and maybe some sentence structure!
Good luck!!!
Grey had this to say,
March 13, 2005 @ 10:54 pm
Yeah, Debbie needs to pick up a copy of "Mavis Beacon Teaches Typing" badly, but SafeAuto still sucks. Their business practices are deceptive, and abusive to the customer.
mrs. price had this to say,
March 17, 2005 @ 3:51 pm
Im currently have insurance though them so far I havent had any problems
jim g. had this to say,
March 20, 2005 @ 6:07 pm
i live in phila. pa and so far i have no problems with safe auto and i’v had them for coverage for about 2 years now..
Caveat Emptor had this to say,
March 21, 2005 @ 8:40 pm
While I am sorry that many of you had problems with Safe Auto, I am more sorry for those of you who do not have a command of the English language. Did any of you read your policy? An insurance company is required by law to pay on claims for which you have continuous coverage. If you fail to pay your premium, you are not covered. It’s that simple. I will bet those of you who requested a refund failed to read the refund policy. Caveat Emptor!
Grey had this to say,
March 21, 2005 @ 9:09 pm
Ahh, Ms. Emptor, you failed to read my story. I was never informed of a "Screw the Customer!" refund policy when purchasing, nor did I ever receive the bloody paperwork to read.
Kevin had this to say,
April 19, 2005 @ 5:43 pm
I called them on my cellphone, got my quote, and received my fax paperwork very shortly after. Not any problems, and I was impressed that the whole deal was so quick and simple.
Sounds to me like the fax number got confused somewhere… stuff happens.
Grey had this to say,
April 19, 2005 @ 7:51 pm
Many hours later, the faxes arrived at the destination. Also, every time I called they insisted it was sent, and read back the right number. Do you really think I went hours with these people and never checked the fax number?
Jeff had this to say,
April 29, 2005 @ 7:40 pm
Safe Auto sucks balls. Anyone here who says they think Safe Auto is good either has never had a claim with them, or they work for Safe Auto. OF COURSE you will like Safe Auto if you never had a claim. You would have to be an idiot to think these d@*kheads would give you a hard way to go for doing nothing more than take your money. Try getting your claims adjuster to answer there phone, or return a phone call to you……OH let my include that statement to the claims adjusters SUPERVISOR. Please, if anyone gets time call Safe Autos claims department and get Ricky Spears, and Julie Salaris’ ext and leave ‘em a message calling them a@@holes for me. Hands down the best way to shop for insurance is to call a few body shops. Have them tell you who is the easiest to deal with. You would be surprised how much info they are willing to tell you. Afterall they don’t get paid until your car is done…sssoooo if the adjust drags their feet they hold up the shops money. They don’t like that one bit, and they will tell you whos doing it. So far I have found that Safe Auto, and Geico are WORST out there. Good luck….and PLEASE some of you need to learn sentence structure, and spelling. I usually don’t flame for that, but I could barly make out what some of you morons were trying to say. Peace out!!!!!
jonathag had this to say,
May 9, 2005 @ 6:35 am
I have always thought Safe Auto would never pay a claim if you had one. The way they advertise makes me sick, they don’t advertise about anything but the price, they don’t say their actual claims are paid in a timely manner or anything. I have to say though, you get what you pay for. All Safe Auto does is "keep you legal for less", when all a company does is advertise that they get you the bare minimum of insurance just to keep you legal, you shouldn’t expect any kind of coverage or support if you are in a wreck. I have been with Encompass Insurace for years and they are a great company if anyone is shopping around.
Just Plain Old Me had this to say,
May 20, 2005 @ 6:56 pm
Good God people, just drive safely!
Then the accident is the other guy’s fault, get an attorney, and let them sue the crap out of whoever hit you. It’s actually quite simple, and ANY ins company is going to wiggle it’s way out of paying if it can, that’s just plain old biz sense.
custome had this to say,
May 21, 2005 @ 8:23 pm
Please shop around a little bit more before you manke any final decisions about your insurance carrier.
CitiZehn B. had this to say,
June 4, 2005 @ 3:19 pm
Its simple, if you buy cheap you get CHEAP! I never had trouble with them but I also never had to make a claim. I have heard horror stories from freinds but I also know how horrible some of their business skills are. Also for those who feel a need to conduct a spellong class- GET A LIFE!
Sharon A. Stepehns had this to say,
July 5, 2005 @ 12:04 pm
Well I see some people also have had problems with safe auto. I’ve been with them now for 5 or 6 years, never missed a payment, never turned in a claim. Unfortunatly I had a car accident 2 weeks and I have not heard from anyone yet. When I arrived at work this AM a man called me who was the assigned ins. adjuster, supervisor and he was so nasty I have a call in to his supervisor. Going 3 weeks since my car accident.
Thatslife had this to say,
July 8, 2005 @ 12:44 am
Sorry those who hadd a dard time with safe auto ins. but I guess am a preety good drive, because am about to give the company a run for there money, and them out. I feel as if you can get attorney for someone hitting, my lawyer can get a two for one deal and sue them and the meanwhile……..But I was with eagle no one can compare to that ins company. But I a big believer in reading before I sign the dotted line, and ask a lot of question and if it don’t sound right I plan to kick rocks!!
LISA had this to say,
July 15, 2005 @ 3:42 am
safe auto SUCKS SUCKS SUCKS IF YOU GET IT YOU HAVE STUPID WRITTEN ACROSS YOU FORHEAD GOOD LUCK
v morales had this to say,
July 19, 2005 @ 2:49 pm
well, i guess geico and safeauto are out of the picture. USAA will screw up one side and down the other if you’re military and using that. my monthly bill was nearly 300 dollars for only liability on my cracked out honda. anyway- have a good’n!
Amelia had this to say,
July 21, 2005 @ 8:51 pm
I just signed with SafeAuto because I needed insurance and i was 2 days late paying geico and they wanted to jack the price over a hundred dollars. I got Safe auto to show Geico that i don’t have to stick with them. I haven’t had a ticket or accident in over 5 years.. may be i will use this 6 months with safeauto that i prepaid to get them to do a better deal next time.. PS fear Nationwide insurance.. they tryto ruin your credit if you get behind a little
JustACSR had this to say,
July 30, 2005 @ 4:17 pm
Something not ONE of you here as mentioned is that an insurance company is only as good as THE STATE your in. I mean I PITTY those poor people in Louisiana that have to pay HUGE premiums for absolutely no reason at all. Or Kentucky that charges some times almost 12% tax on car insurance. Or how about Penn….. In PA if you don’t get your limited tort form in in time your premium is going to just about double… I could go ON and ON and ON with this. As you probably have guessed I’m a CSR for SafeAuto. Does SAIC intentionally decieve it’s customers. NO! Absolutely not. Is SAIC the best company out there. NO! Absolutely not. Is SAIC the cheapest around? For most drivers probably not, but if you have a very poor record then probably SAIC is one of a very few companies that will even offer you coverage. The best advise when dealing with any company is to ask questions! Oh and to some of you…. just what part of STATE MINIMUM COVERAGE don’t you understand?
Brenda had this to say,
August 2, 2005 @ 2:18 pm
I have to agree and would recommend you consider filing a complaint with your state Department of Insurance. Information for filing a complaint can be found at: http://www.usinfosearch2.co...
disatified customer had this to say,
August 11, 2005 @ 11:19 pm
as for the csr it your job to defend your company,but do you have insurace with the company.also most of safe auto csr treat the consumer as if we are stupid.most of you make statement ,and the denie them,you’re careless .as a crs when peole send you information try to keep it are miss place it.think about the situtation you put people in because of your mistakes.as for the people with safe auto it might not have happen yet ,but it will it took 5 years for me.i’ve seen it happen to a lot,because i’m a police officer .check your ins. they might have you illegal.
DIRTYSCURTIYO had this to say,
August 16, 2005 @ 5:43 pm
I Cannot get over how many uneducated people there are in the world today. The reality is that not only are some of these uneducated people purchasing insurance through Safe Auto, but many people working for, and running, Safe Auto are just as bad. It’s a two way street. Sure, you get what you pay for, but that is no excuse for poor customer service. In turn, it is not always the adjuster’s fault when you feel you have not been treated properly. These people are extremely overworked and taken advantage of by upper management that do nothing more than sit on their asses and collect a paycheck. They complain, but the issues that they bring to light are met with deaf ears. This company has no other intrest than making as much money as possible, at the expense of uneducated customers who know no better than to purchace their product which promises to keep them legal.
Flower had this to say,
September 27, 2005 @ 6:27 am
Hey Dirtyscurtiyo…….Didn’t you embezzle some money from this company?
"……no other intrest than making much money as possible, at the expense of uneducated customers….. Sounds like you would know best of all!
David had this to say,
September 29, 2005 @ 12:33 pm
Look out folks. Safe Auto Ins did an automatic deduction from my bank account and I am not even a customer of theirs. I’ve never heard of them before. So not only are they cheats, liars, etc. they are downright thiefs that steal right out of your bank account without even having any connection with them.
JustACSR had this to say,
October 7, 2005 @ 3:19 am
Oh david PLEASE!!!! Stuff like that happens all the time to any company that does direct bank account debits! The real fault in this case is your bank! Or someone got there hands on your checking information. Either way calling a company that successfully does business in 12 states and employs over 500 people "thiefs" (apporprate word would have been "thieves" BTW)is ridiculas.
Changed my mind!!!!!! had this to say,
November 7, 2005 @ 1:03 pm
I am a 21 year old female not married and renting I guess all this matters in the ins world. I have been reading some of the horror stories…The one’s I could understand…And I thought Safe Auto was the way to go, but I have been in an accident already and I have had my new car recently stolen only 1 month after I bought it (with the temp tags still on it!!!!!) So my point is I have NO time for someone to not pay my claim.!!!!!! My car is financed and the dealership is not trying to hear that S@&% about Safe Auto is not trying to pay. I am so glad I read theese stories. Thanx for the honesty from customers and former customers. For those of you who have been dooped!!! I apologize and wish you good luck. But I’ve changed my mind. Sorry Safe Auto!!!
Changed my mind!!!!!! had this to say,
November 7, 2005 @ 1:05 pm
Oh and you better beleive that me and my boyfriend went and found my car, because the cops was’nt gonna do it. No offense to the police officer that wrote….
for0you0only had this to say,
March 29, 2006 @ 8:38 pm
I just called safeauto for a free qoute and while i was giving csr my info she also asked me for my ssn. yeah i had given it to her(dummy) and now i’m thinking why the heck did she need my ssn for. has anyone else been asked for ssn when getting a free qoute
Todd had this to say,
April 9, 2006 @ 9:15 pm
I am not a Safe Auto customer and never will be. I’m here because not since Wal-Mart have I seen a company so willing to shove their services down my throat at every turn! I don’t watch that much TV, but have likely seen an average of five Safe Auto commercials/plugs every single day for the past three years! Make it stop, please make it stop!!! Their commercials are insulting, degrading, repetitive, and apparently misleading. Even worse, some other insurance companies are now running ads with the same tone! I live in central PA and it apparently took some scandals, lawsuits, and general bad press for Wal-Mart to learn to occasionally just shut-up…I don’t know what’s going to finally convince Safe Auto.
Thanks but no thanks had this to say,
April 17, 2006 @ 12:14 pm
Thank you for all the honest statements. I was considering SafeAuto for my 21 year old daughter. I would rather not invite trouble into her life and will instead do business through a local full service insurance agency.
Lisa had this to say,
April 21, 2006 @ 7:16 pm
I have had no prob.with SafeAuto.They covered me fast,cheep,and instantly.I always get quick friendly coustomer service.Maybe some of you have had a bad expirence with a rep. or two.But thats no reason to bad talk the company
QueenFeistyB had this to say,
April 23, 2006 @ 11:25 pm
To answer the person going by the name "for0you0only" about the SSN request during a quote, yes, and SafeAuto isn’t the only company doing it. I’ve had state farm, allstate, geico, as well as numerous other companies all ask for a SSN as well as a license # to give a quote…their reason: they need to run an accident and credit check prior to issuing a quote so that it’s accurate…I can see the license #, but what does my Macy’s bill have to do with my car? I think that that too many things revolve around credit these days, what ever happened to cash and of course a good work history? All those checks take the "customer" out of customer service and just turn ppl into numbers and dollar signs. Personally I woudln’t use ANY insurance company that asks for a SSN prior to issuing a policy.
J. W. had this to say,
May 1, 2006 @ 10:22 pm
I just canceled SafeAuto insurance, I paid my first month’s premium + the $40 policy fee, then I get a bill 12 days later saying I needed to pay by April 27th (it was the 20th) and that it was my cancelation notice if I did not pay… They never sent me a first bill, I call SafeAuto and they say that they have cancelation notices on all bills, I asked them if their phone or electric bill had a cancelation notice on it when they got their first bill…. to my suprize, **silence** so I pay the 2nd payment…. I still didn’t have a insurance card or policy in my hand after paying 2 months…. So May 1st I get my insurance card and policy… the insurance card says its good until May 19th (19 days from now) I then called safe auto and threw a fit telling them I am not about to change my insurance card in my car every 30 days and to cancel my policy refund my premium and kiss my #@%@. They then appologize and say they will send me a 3 month card in the mail right away. I then tell them to go ahead and send me a 3 month policy card, and when my next bill goes unpaid they can consider that my cancelation. I got StateFarm insurance for $40 more a month, and they cover $100 in road side assistance not $25 and they also automatically include un-insured driver. As far as I am concerened it is not worth the small savings for the big headache.
Susie had this to say,
May 14, 2006 @ 7:18 pm
Research indicates that your credit is an indicator for your likliehood to have an accident.
nesse had this to say,
May 25, 2006 @ 9:51 am
I called for a quote from Safe Auto, the amount of their coverage was 3x as much as I pay with my local carrier. I live in KY, the best way to go is Farm Bureau, no one here can beat there rates or service.
BJSIMP65 had this to say,
June 1, 2006 @ 11:15 pm
SAFE AUTO SUCKS SUCKS AND JUST SUCKS SOME MORE—- and we aren’t even customers. My son was rear ended by a Safe Auto insured driver over three months ago and we are still living the nightmare. Their adjuster estimated the damages thousands lower than three reputable auto shops in our area. He never looked under the car or in the trunk for damage DUH!! The auto was my son’s prized mustang that he shows and races and has worked hours and hours to build (not only hours in the car but working second jobs to pay for parts and improvements) Safe Auto has just looked the other way–they haven’t returned dozens of phone calls. The claims adjuster for the accident has played dumb (I don’t think he is playing), My son was forced to pay for the difference in damages out of pocket for fear that our insurance would skyrocket if we allowed our insurance to handle the claim (his auto insurance is very low due to good grades and no accidents)as the mustang is actually a sports-car r/t the engine size. Our insurance said it was almost easier to pay the claim themselves than to hire the lawyer and to put in the time to fight Safe Auto. It appears that what is happening is the general public at large are the ones actually paying for "minimal coverage" that Safe Auto touts in it’s commercials. Think about it—they collect money from their insured then elect to adjust claims at much lower prices–but not low enough for an insurance company or individual to waste the time and money to sue for. As a result, the actual fully insured driver is the one that bears the cost by either paying the difference themselves. having to hire a lawyer to fight,or indirectly paying with higher premiums for making a claim against their auto insurance. The way to stop them is to just stop buying from them!!! Hey Safe Auto drivers, just think of the nightmare if you have Safe Auto Insurance and happen to get hit by another Safe Auto driver!! I bet before everything is said and done Safe Auto would have both of you paying for your own damages and each others !!!
DOWN WITH SAFE AUTO!!!!!!!!
Terry had this to say,
June 6, 2006 @ 8:11 pm
I have never had, nor ever will under any circumstances do business with Safe Auto. Their commercials alone are enough to let me know they suck. They keep you legal for less – this simply means you give them money, you get a piece of paper stating you have insurance. I wish I could get into the business of selling worthless proof of insurance certificates for 50.00 a week or more – it can’t cost more than 50 cents to print one up. That pretty much sums up what they do, I don’t understand how they could obtain a business liscense. I am sure someone will disagree with my comments, and I can only hope it is someone who can type. Even the so-called CSR from SafeAuto seems to suck at it pretty bad.
Suck Auto Insurance Company had this to say,
June 20, 2006 @ 11:01 pm
I totally agree with BJSIMP65 and most of the other posts. Safe Auto SUCKS! My wife was hit from behind by a Safe Auto driver three months ago. Safe Auto took forever to get in contact with us about the accident and never really assisted us in getting out car repaired. Luckily, my wife works for an insurance company and we turned the claim over to our insurance company in order to have out car repaired. Ever time we call to speak with the adjuster at Safe Auto to resolve this matter we just get her voice mail. Safe Auto did send a letter address to their insurer that came to OUR house. (WHAT FOOLS. THEY CANNOT EVEN SEND A LETTER TO THEIR OWN CUSTOMER TO GET HIS SIDE OF THE STORY.) Nor does the stooge answer his phone or return phone calls. Since this idiot won’t respond to Safe Auto they won’t take any action and we are still waiting to get our deductible back. We are told by our insurance company the case has to go to arbitration for us to get our deductible. It’s amazing this company does business and the fools they insure can still drive their cars. I just hope anyone that reads this is never hit by a Safe Auto driver. What a joke of a company. Their slogan says it all.
Not Happy had this to say,
June 21, 2006 @ 12:29 pm
These SafeAuto stories are quite scary. Unfortunately my car was just recently hit by one of their clients. I’m having a terrible dealing with the company while trying to get payment so my car can be repaired.
Not Happy had this to say,
June 28, 2006 @ 9:12 pm
Update by Not Happy–
6/28/06 Not only have I not been able to get in touch w/ safeauto (not deserving of capitals), but the guy who hit my car (he is safeauto client) has not been able to reach them. He has been calling for the past 3 days, leaving messages, and still no one has returned his calls. What is wrong with this company that no one there can call their own clients??
Satisfied had this to say,
June 28, 2006 @ 9:17 pm
Folks– If you are a safeauto client, please find better insurance. I’ve been w/ State Farm for more than 30 years and many accidents, and that company has always come through w/ satisfactory results. I know that there may be SF dissatisfied customers, but I love that company …. or maybe I have a great agent.
Not Happy had this to say,
July 1, 2006 @ 1:59 pm
2nd update from Not Happy:
Safe Auto has yet to call their client who hit my car even though he says he has called and left messages. I said send registered letter then there is no excuse about the company’s not knowing about the claim. I have turned over the whole issue to my State Farm agent who is pursuing it vigorously. Safe Auto will be sued.
Insurance Monkey had this to say,
July 15, 2006 @ 2:35 pm
This site appears to be a bunch of idiotes that don’t understand insurance.
You buy insurance to protect youreslf and if the other person’s insurance is not handling things properly, go through your own company or speak to a manager. Stop crying on a web site.
DOTTIE RIVERA had this to say,
July 21, 2006 @ 7:55 pm
NEVER EVER USE SAFE AUTO NOT EVEN THEIR CUSTOMER SERVICE TEAM MEMBERS CARRY THIS INSURANCE. THAT SAYS ALOT!!! IF YOU DO CARRY SAFE AUTO INSURANCE, GOOD LUCK.
Rob had this to say,
July 25, 2006 @ 4:46 am
Took me 3months to get anywhere with safeauto. Now have Esurance. Cheaper,
get back to you ASAP. Do most work online, but if need to talk to someone can tell them online and they call call you in 1or 2 minutes. Also if you call them you get someone in 2to 3 mins. Not like Safeauto where they put you on hold till they can find someone that might know about there ins.
Sounds like Insurance Monkey works for Safeauto.
sweetheather2369 had this to say,
August 16, 2006 @ 10:40 pm
well me and my husband had safe auto for like 2 years and for awhile it was alright eventhough we were paying twice in 1 month. but for some reason it started to go up every month and when we called we didn’t get answers for it? so we dropped them but to tell you the truth we went to progressive and now having the same problem? nothing has changed at all?
john had this to say,
August 17, 2006 @ 11:17 pm
all I have to say is, $86 just to swich insurance from 1 car to another. THIS WAS JUST A FEE! it didn’t count the payment diffrence or anything. lady said" you can pay this them make the regular payment next month. payment was always due on the 27th. come the 10th, I get a letter saying 2 payments were due in 3 days! I called ‘em, they said, dont worry, were working on it, it won’t be canceled. the 14th it was canceled, had to pay another $10 to get it reinstaded. they are insane
Insurance Monkey had this to say,
August 20, 2006 @ 9:37 pm
See as Heather said, the grass is not always greener on the other side!
I fee is a fee and a due date is a due date. Pay your bills on time and you will not owe additional fees.
AGAIN, stop crying on a web site!!! Read you policy!!!!
Insurance Monkey had this to say,
August 20, 2006 @ 9:39 pm
Safe Auto rocks!!!
Have fun and be safe.
Grey had this to say,
August 21, 2006 @ 3:41 pm
Insurance Monkey, what do you suggest one does when YOU NEVER GET THE POLICY TO READ? Smartass, read the fucking article before you spout trite answers. SA tags you with fees that they do not inform you of.
Insurance Monkey had this to say,
August 23, 2006 @ 9:04 pm
Well Grey, you request a copy of the policy by calling 1800-SafeAuto or you can get them from the state department of insurance.
Life is really not that tough!! What fees did they "tag" you with, late fee or application fee? How did they find those fees from you.
Grey had this to say,
August 24, 2006 @ 5:12 pm
Please reread this post, and then read SafeAuto Sucks More, http://burntelectrons.org/i... before you ask anymore questions that can be answered by reading.
Insurance Monkey had this to say,
August 27, 2006 @ 5:32 pm
So Grey are you the inventory of this site?
I have now read through your story, you got a policy and entered into a contact with Safe Auto. You paid your premium and then wanted to cancel the contract that you just entered into.
It is okay, people make mistakes, but take responsiblity for your mistake.
Grey had this to say,
August 28, 2006 @ 2:39 pm
No, see, that’s the trick, I never received any paperwork. Why is this so hard to comprehend? They took so long getting me the papers I had to go with another company, THEN requested a refund for a policy that I NEVER RECEIVED, READ, OR SIGNED.
einstien had this to say,
September 2, 2006 @ 1:31 am
Grey: I believe you should get your money back, and I believe Insurance Monkey is just that: a monkey for the insurance companies.
Insurance Monkey had this to say,
September 8, 2006 @ 10:02 pm
Grey, you may have "NEVER RECEIVED, READ, OR SIGNED" anything, but you agreed to the terms over the phone.
Again, stop crying on a web site!!
Nightmare had this to say,
September 10, 2006 @ 4:07 pm
You know monkey, I have met alot of people like you in my life. You don’t have any idea to what Grey agreed, neither do people like you even care.
You know life really doesn’t have to be that difficult. You could live your life like a decent person, and not prey on innocent victims.
Talk is cheap. Living a real life is priceless.
jon had this to say,
September 10, 2006 @ 6:21 pm
Keep up this amazing website glad people have been fighing back against SafeAuto
–
StateFarmSTILLSucks.com
Reformed Driver had this to say,
September 11, 2006 @ 2:19 pm
OK, I think most have missed the point of very cheap car insurance. It’s for those of us who really can’t drive, and if you notice in alot of your responses the "other" driver was paid and/or covered. I have a really horrendous (bad, for those of you with english LD)including, but not limited to- DUI, driving into a bridge and a parked car (twice), running a stop sign, but none for speeding. So, if I run into your parked car sitting on a bridge, you will get paid. I -on the other hand- drive a car priced between $1000 and $2000 so I buy another one rather than expect my extremely cheap car insurance to cover it. If you have a nice car and a good driving record, SafeAuto and other companies like it, were never intended for you. I can afford to keep driving because of them. So maybe the question is -Is it their fault for the accidents in the first place since they keep all the bad drivers on the road?-
Well, not all of us are perfect in every area, my perfection just happens to be english, not driving.
Insurance Monkey had this to say,
September 13, 2006 @ 11:48 pm
[ I'm a douchebag who can't read the text repeated here half a dozen times and makes dumb-ass posts anyway. ]
Insurance Monkey had this to say,
September 13, 2006 @ 11:50 pm
[ And I post twice in 5 minutes. Dee dee dee! ]
Insurance Monkey had this to say,
September 17, 2006 @ 9:35 pm
It is funny that my posting are removed, but not others!!!
Grey had this to say,
September 17, 2006 @ 9:49 pm
What’s funny is that you POSTED AGAIN. dud,e read what I edited your post to and you’ll figure out
WHY.
Insurance Monkey had this to say,
September 18, 2006 @ 9:44 pm
Bacause the truth appears to hurt you. I am willing to even talk on the phone, but since you edited my posting I know you don’t have the guts.
Grey had this to say,
September 19, 2006 @ 12:53 am
BWhhahaha, dude, loko, it’s simple. I couldn’t read the contract because that’s what they failed to supply me with, hence the first problem. So, stop with the "read the contract people!" crap. Move on.
Insurance Monkey had this to say,
September 19, 2006 @ 7:13 pm
Step 1, Can you read?
Step 2, Why change someone postings? Do they do that at whatever Wendy’s you work at?
Step 3, be a better driver and then an agent would be able to help you.
Step 4, ask questions if you don’t understand something.
The Final step is to never have kids. They would probably be as dumb as you are and then my tax dollars would need to support them.
Grey had this to say,
September 20, 2006 @ 12:16 am
One more post and you’re banned. got it?
Insurance Monkey had this to say,
September 20, 2006 @ 8:27 pm
Why, does the truth hurt?? Safe Auto is a great insurance company that provide state minimum coverage.
Remember that I have offered to talk on the phone and explain things. The offer will stand!!
dissatisfied customer had this to say,
September 27, 2006 @ 10:00 am
SafeAuto does suck. We are actually going through problems right now and we have been with them for over 2 years now. Safe auto has messed our checking account up completely!! They took 2 payments out at one time. Now remember I do not have automatic withdrawal coming out with them. I have to pay them myself. they no nothing about my account. Well the charged my account 2 times deposited one time back in and took out another.Not only are we now overdraft BIG BUCKS in our checking account but now we have to go through the trouble of filing a dispute against them with our bank. We cannot do anything with our bank account. Safeauto does suck big time. I am pregnant and just broke down big time becasue of all this stress they cause me. My husband got on the phone and told them we use yall because yall are cheap we have to live from check to check and now we are overdraft and have no money to live off of until 2 weeks. They didnt seem to care of course. They really SUCK!!!
JON had this to say,
October 20, 2006 @ 8:52 pm
http://www.StateFarmSTILLSu...
LIKE A GOOD NEIGHBOR WE DON’T REALLY THINK STATE FARM CARE’S
Claim Denier
Position based in Orlando, FL or Jacksonville, Florida
JOB DESCRIPTION
Scam our customers
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Job Description:
* Initiate then deny all claim payments
* Provide rude and unfriendly assistance, as REQUIRED, to Claim Representatives on claims they are handling
* DO NOT Process clear liability subrogation claims as assigned to including DENYING issuing deductible payment to insured when appropriate
* Fulfills state licensing IN THE FIELD OF RUDE AND UNPROFESSIONAL INSURANCE CO 101 requirements if applicable
* Assigned claims are handled primarily in the State Farm Scam Artist Offices
* Review, process and DENY ALL applicable routine first-party injury claims as YOU WILL BE directed
* Review, process and DENY routine auto property damage liability, and material damage claims as directed
* Applies noknowledge of state laws and regulations pertaining to the insurance industry
* Learn terminology, regarding auto parts, auto body repair, medical procedures and anatomical terminology if you
Really do desire and then work at another company
QUALIFICATIONS
Candidate must possess:
NO KNOWLEDGE OF A CALL CENTER, HORRIBLE WORK ETHIC’S, UNFRIENDLY AND UNPROFESSIONALISM, ABLE TO DENY EVERY
CLAIM THAT IS GIVEN TO YOU
COMPANY PROFILE
At State Farm®, we are proud to be disliked by everybody in America. We have over 80 years of experience treating our policyholders like crap. As the # 1 WORST insurer of automobiles and homes in the United States, State Farm Insurance has been scamming people and making them have problems and undertake risks of everyday life. We also don’t expect our customers to ever recover from any automobile accident and/or claim. Our success is built on a foundation that CUSTOMERS DON’T COME FIRST and that we should rip off every consumer ones and for all.
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Thelma Wise had this to say,
November 16, 2006 @ 8:47 pm
I don’t have Safe Auto insurance, but I have a claim against them. I war rear ended by a person with Safe Auto Insurance on May 22, 2006. We have been battling since then. They totaled my 1986 Nissan truck at $2560.00 and wanted my truck. I can get my truck repaired for several hundred dollars less that that. This truck was my Father’s. He gave it to me prior to his death and I AM NOT GIVING UP MY TRUCK! All I get out of the csr is stonewalling.
Thelma
Thelma Wise had this to say,
November 16, 2006 @ 8:49 pm
Sorry I spelled was as war. I guess I’m ignorant and stupid also.
Insurance Monkey had this to say,
November 21, 2006 @ 10:11 pm
Thelma, There is an easy explanation for your problem. The value of your vehicle has nothing to do with the fact that it was your fathers. This does not increase the vehicles value.
You do have opinions, you can submit the loss to your insurance company and they can value your vehicle and see if they give you a different value. And yes, you are clearly ignorant and stupid!
Insurance Monkey SUCKS!!! had this to say,
December 4, 2006 @ 12:23 am
Insurance Monkey, you are the most ignorant stupid idiot i have ever heard about in my life so far. YOU SUCK BIG TIME. Shame on you. It seems you don’t care about other peoples’ problems just because you haven’t had such problems. You know insurance or no insurance, whatever you support will come to you one day in your life. Just put your legs in other peoples’ shoes and you will know where it hurts you little BASTARD. Kiss my ASS!!!.
Insurance Monkey Sucks!!! had this to say,
December 4, 2006 @ 12:41 am
And Grey dear, i wish you luck in your fight with those people, fight them to the last. I was going to get a quote from them because i saw their THEY SUCK commercial and thank God i came across this confessions from honest citizens of America, so i will never get into such problems, thank God!. Everyone should be very careful with all these Insurance Companies, they all suck!. Especially Nationwide. They increase your premium for no apparent reason, giving you the cock and bull story that your region changed,crap!!!. All they want is your money.And for you the Safe Auto employee, why don’t you Kiss My Ass too like Insurance Monkey did, birds of the same feather flock together, you are just a waste of paychecks, BRAT! MAMA’S BOY, SHAME ON YOUR DIRTY BUTT!!! AND REMEMBER "KISS MY ASS".
Insurance Monkey had this to say,
December 5, 2006 @ 2:42 pm
Cleaver!!!
You could not even come up with a name, or is it that you want to be me??
Thelma Wise had this to say,
December 13, 2006 @ 9:51 pm
Seems that every word coming out of your mouth is very wicked!! You will reap what you sow in the near future along with Safe Auto and their staff!!! I did’t type the previous message but my husband did!! Safe Auto should have been put out of business a LONG time ago seeing that they refuse to pay when their insured causes an accident. Why pay such high prices if the insurance company is NOT required to pay for the repair of the victims vehicle?????SAFE AUTO SSSUUUUCCCC and you know the last letter!!!Grease Monkey and @@#(*&&&!!!!
Insurance Monkey had this to say,
December 15, 2006 @ 7:39 pm
How did they refuse to pay for anything??? Appears your problem is that you feel your vehicle value is more than what Safe Auto is offering.
The problem is that Safe Auto uses a third party company to value vehicle. It is like when you trade your vehicle in at the dealership and you feel they did not offer enough.
BUT you need to realize that your truck is 20 year old and $2560 appear to be in line with its true value.
As far as your threats, what has anybody really done to you??
Grey had this to say,
December 22, 2006 @ 12:23 am
This is not a job board, nor a place for your ads. Do not post them again. Period.
Insurance Monkey had this to say,
December 27, 2006 @ 10:36 pm
This is not a job posting, it is a way for people to change what they view as a problem…..
The measure of a company’s success is recorded by its growth over time. Safe Auto Insurance Company can proudly reflect on – and attest to – our continuing double-digit growth. So as to address the needs of our continuing growth, we are seeking qualified candidates who are challenged and eager to participate with other talented and career minded associates of the Safe Auto family.
It is also significant to note the benefit of swift promotional opportunities for talented and ambitious associates who are eager to contribute to the continued growth of Safe Auto Insurance Company.
We extend an invitation to all qualified candidates to become a "Valued Associate of the Safe Auto Family". This can be accomplished by e-mailing your resume and cover letter to our Human Resources Department (text only format), by fax 614.231.4853, or by mail Safe Auto Insurance Company, Attn: Human Resources Department, 3883 East Broad Street, Columbus, Ohio 43213.
Marc had this to say,
December 31, 2006 @ 2:17 pm
That’s B.S. I’m ashamed to admit that I worked at "Safe Auto" for years and believe it is the most unfriendly and unprofessional workplace I’ve ever known. The reason they boast "swift" promotional opportunities is that they cannot keep qualified personnel [who go elsewhere].
Safe Auto Sucks!!!
Marc had this to say,
December 31, 2006 @ 2:22 pm
I would encourage everyone to review the states insurance complaint ratios and judge for yourself how well customers and associates are treated at "Safe Auto".
I believe you will find they average one of the highest (worst) complanit ratios in the industry.
http://www.naic.org/cis/
Safe Auto Sucks!!!
Insurance Monkey had this to say,
January 3, 2007 @ 5:13 pm
SAFE AUTO INS CO
COMPLAINT RATIO REPORT
Complaint Ratios for Year 2005
National Median Complaint Ratio = 1.00
Safe Auto Ins Co Complaint Ratio 2.31
Titan Ins Co Complaint Ratio 2.31
Titan is a non-standard company owned by Nationwide Mutual. This pretty much shows that Safe Auto’s complaint ratio is in line with other non-standard companies.
And Marc Martin (614) 322-9992, should not be passing judgment!
monkeybutt had this to say,
January 30, 2007 @ 6:35 pm
http://www.ohioinsurance.go...
monkeybutt had this to say,
January 30, 2007 @ 6:44 pm
I HAD SAFE AUTO INSURANCE, FILED A CLAIM, AND IT HAS BEEN DENIED. I AM NOT AN IDIOT AND I HAVE THE MONEY TO SUE THIS INSURANCE AGENCY. I AM GOING TO MY ATTORNEYS OFFICE TOMORROW AFTER I GET DONE AT WORK. I WILL WITHOUT A DOUBT FILE A LAWSUIT AGAINST SAFE AUTO AND I WILL KEEP ALL OF YOU INFORMED. THIS COMPANY WILL SUFFER!!!
Farmgirl had this to say,
January 31, 2007 @ 10:25 am
I guess Insurance Monkey is a real live example of what Safeauto customer service is like. NASTY! How could you possibly complain of an employee being rude to a boss that talks like that?Thank for helping me exclude at least one company, Monkey!
Big Mama A Miller had this to say,
February 13, 2007 @ 10:54 pm
How sad that Insurance Monkey had to post an ex-employees home phone number. How sad that some of Insurance Monkey’s emails are being done while they are at work. How sad that the monkey is trolling for employees on a blog that is ripping the company they work for, as if anyone on here would want to work for a company like UnSafe at any speed Auto.
Gary had this to say,
March 5, 2007 @ 11:31 am
Customer service is poor. You never speak to the same person. There website is down frequently. They won’t allow you to make a payment until it is due, which causes you to have a very small window of time to pay. This causes you to be at risk of not being insured, or canceled. All in all, I am very dissatisfied and am going to change companies at the first opportunity.
Mrs. R had this to say,
March 25, 2007 @ 9:58 am
The days of ‘personalized’ direct-agent style service are long gone, and, it is now truly buyer-be-aware in all things regarding insurance; hasn’t Katrina taught all of us this lesson!
When we moved to PA we chose Safe Auto, because it was the quickest, easiest, and certainly cheapest way to go for us; everyone else wanted us to switch our established homeowners policy to them to get rates anywhere close..
I think this site needs some Jerk Moderation; and anyone who believes that Safe Auto has any more or less potential, to be any better or worse, than another company out there right now, needs to get a clue~
Jackie Coolidge Transvestite had this to say,
March 26, 2007 @ 7:57 am
I love Big Mama, even though she is a puke drooling giggling beast she is part of my posse. The only thing she is lacking is blonde hair. But talk about a haircut, wow!!! the high and tight Marine look does it for me. It is hard for me to keep my hands off of her (or any other employee to tell the truth). Well, I must be off, I just got a new pink boa and some stiletto heels that I have to try out. Toodles…
fedup with the run around had this to say,
March 27, 2007 @ 3:07 pm
My husband and I have just finished an unsavory encounter with safeauto every month something was different when I would get my statement and I have heard at least five different explanations for the same questions in the short 3 months since we first purchased our policy and it was the same rudeness fron the customer service people then when asked to speak to a supervisor be put on hold endlessly, and it was also a trial to get anything straight with this faxxing crap because the answer to some of the questions was that they didn’t have the information requested, well I faxed ALL my information to them 3 seperate times and I have kept the page that is returned from the fax machine that states my transmission to that # was successful. I have paid them $200 dollars less than what my 6 month coverage is in only 3 months. My next complaint is going to be to the insurance commisison, so safeatuo is NOT cheap and at first the are VERY helpful at least until they have you locked into an agreement what happens between then and your first statement is anybody’s guess so I would do what they suggest TALK to ALOT of company’s before you go panicking to find one and don’t do it online speak to a representative, things aren’t the same with insurance company’s compared to the memories I have when my parents insurance agent came to them now all anybody wants is the almighty dollar and good luck to anyone that doesn’t know the difference between full tort and limited tort in Pa make sure you find out from an informed agent rather than your family members.
AverageJoe had this to say,
April 6, 2007 @ 10:18 am
I have had Geico insurance for almost 5 years now and unfortunately had an accident where my vehicle was totalled out. The adjuster was really good he cut me a check in hand 2 days later and I was able to go to the car dealer and buy a new car really fast. Not a problem with them ever and price is real good too. I compared my rate to allstate and allstate was almost double, state farm was even higher than allstate. Geico also gave me discounts on my renewals when I did’nt have any accidents and tickets, I think that is pretty good. Good luck insurance shopping everybody.
bear97 had this to say,
April 9, 2007 @ 8:52 pm
if you think safe auto treats their customers poorly try being an employee there. if you are not into the cliques or a yes person they will do whatever necessary to get rid of you.
harry had this to say,
April 11, 2007 @ 10:15 pm
if you all think safe auto sucks as an insurance company you should work for the office i work in. If your not a friend of the family or family you might as well hang it up. and for all of you that have bitched about safe auto i will say you all have good bitches about it i’ve heard and seen alot of it first hand but don’t blame the CSR’s cause the team leaders supervisors and upper management can’t agree on an answer to anything.
harry had this to say,
April 11, 2007 @ 10:21 pm
I can only say SAFE AUTO SUCKS
harry had this to say,
April 12, 2007 @ 9:36 pm
Dear Mrs R.
Just remember any company that has the slogan we keep you legal for less can’t be all that good. if you have safe auto and hit a car worth 30,000 dollars your limit is like 7500 which means you pay the difference so what did you save? If people had brains out there insurance companies like this wouldn’t even be around.
Ms. Brenda had this to say,
April 15, 2007 @ 4:11 am
I have been with SA for about 4 years but never had to file a claim. Thanks for the info. I will be quickly dropping SA ass soooon asss possible! I am a safe driver and have been for over 30 years. I would be very disapointed if SA talked *hit if I were to file a claim.
FYI>>>>>>>>>>>FYI>>>>>>>ALLSTATE INSURANCE>>>>>>>HOMEOWNER’S. I had a fire with extreme damage to the interior. Allstate went below the belt and tried to "low-ball" me. I ended up getting a public adjuster and filing a complaint with the insurance commissioner in my state/Georgia. This seems to be the "way to go". Insurance companies DO NOT LIKE COMPLAINTS nor DO THEY LIKE TO EYEBALL YOU IN COURT. All I can tell anyone is to "research, research and know the LAW." Always NOTIFY THE DEPT. OF INSURANCE BEFORE GETTING AN ATTORNEY OR PUBLIC ADJUSTER.
peace out, my friends
"ALLSTATE SUCKS AND IN NEED OF AN ENEMA"
coolidge and his cuties had this to say,
April 17, 2007 @ 2:17 pm
Jack is a thief and a major perv was fired from on job for possible sexual harrassment and continues on preying on single moms who need their jobs so they dont say anything in fear of retalliation. Kristen significant other was fired for theft and pleaded no knowledge of this even though theyu were living under the same roof and he was doing business out of the garage. coolidge surrounds himself with alll female counterparts to report to him and expolits their weaknesses nad insecurities yet when one of them embezzles over $100,000 he cant find it some one else did was he too busy looking at her ass instead of the books. i guess its all acceptable since the owners have "mistress mary" in their employment and people who live in glass house should not through bricks, or cross dress because the neighbors may see. what goes around come around and i cant wait for the second coming of coolidge
garthboy had this to say,
April 20, 2007 @ 12:02 am
Well I dont know about u guys but ive been with safe auto for 2 years now with no problems at all. i had a bad driving record and needed sr22. safe auto took care of it faxed the paper work straight to the dmv while i was standing there. My Insurance rates continue to drop. I pay every 6 months and know when my bill is due and know when they r going to send it. So u guys obviously need to investigate your policys and kepp up with what they tell you.
Brian had this to say,
April 24, 2007 @ 7:38 pm
I have had an ongoing battle with Safe Auto for almost two years now – one of their customers rear-ended me. I would appreciate any comments others have- you can contact me directly. I don’t need their money, I’ve considered hiring an attorney and offering to give them EVERYTHING in court if they would simply take my case. I hate to think how others with less money and less education than myself have been abused by this deceitful, arrogant and cruel organization. Even the state insurance commissioner for Kentucky told me they (SA) suck and he wished they’d disappear. Again, I’ve attached my e-mail address and I do intend to take Safe Auto ‘to the mat.’ Any help from others would be greatly appreciated.
Brian
Disgusted with SA had this to say,
April 24, 2007 @ 9:49 pm
Some of the comments I’m reading pertain to persons who were hit by someone with SA insurance. Some of you are WAY OFF in your comments. SA doesn’t pay when their insured is at fault in an accident. It’s simply a case of they refuse to pay and keep the money they owe in their pocket so they can have a false inflated gain in their quarterly earnings. This makes the company look good but is based on taking what it owes to those unfortunate souls and keeping it for themselves. I do hope that enough of you who can afford to SUE the **** out of these wicked people will be successful enough to put them permantly out of business because they are the most rude irresponsible people I’ve ever had to deal with. And that putting it lightly!!!
skinny had this to say,
April 29, 2007 @ 12:45 am
I have had safeauto for about 7yrs filed 2 claims and they were taken care of right away never had a problem I just pay my bill on time.
Big Mama to Jack the cross dresser had this to say,
May 24, 2007 @ 9:52 am
I would like to write your acceptance speech for pervert of the year. I just worship the ground you slither on so much that I havent forwarded all those complaints of "unprofessional behavior" similar to those that got you fired from your last job.
I respect you highly or lowly whichever direction works for you and just glad the powers that be dont know what kind of true slime bucket I have been protecting all these years. Keep up the poor work it will guarantee us all jobs and possible honorable mentions in the "Pervert Hall Of Fame"
treehugger had this to say,
June 18, 2007 @ 3:18 pm
WOW, this is entertaining! I am also an ex-employee of safe auto…we are treated as badly if not worse then customers. Unfortunately, safe auto puts there offices in very depressed areas, hires very hard working people who make them alot of money and then forces these good people to be dishonest with customers or lose their job. My husband still works there( not by choice, but bills must be paid) and I know what goes on there on a daily basis. Its pure evil! Keep complaining, all of you! One day they will get what is comming to them! Hopefully all lawsuits are won against them! Just remember that most (not all), employees hate it there and don’t want to deceive you. The employees have children to feed as well. FYI-my husband is a top sales agent and his pay has been cut so much that we qualify for assistance….many agents there don’t even make commission anymore.
Disgusted had this to say,
July 10, 2007 @ 10:26 pm
I have been with them for years and most recently I was hit by an uninsured motorist. "Safe Auto" their true intention is not to cover! They are terrible don’t give them a cent
BOBO had this to say,
July 16, 2007 @ 2:54 pm
I agree, Safe auto sucks sucks sucks!!!! The people who say that they do not never had to process a claim with them. Oh yes, try if at all possibel to never get Mark Andrews as a claims representataive
A Witness had this to say,
July 22, 2007 @ 10:28 pm
Safe Auto not only screws their customers out of everything, they also bone their employees. I know quite a few people who used to work for them and they were either wrongfully terminated or completely lied to when it came to compensation. I totally concur SAFE AUTO SUCKS!!!!!!
harry had this to say,
July 25, 2007 @ 8:20 pm
Here we go again. Safe Auto is screwing the employees again. Why do they waste all that money on handbooks when all they do is take care of friends, snitches, or kissasses. I can’t wait for that company to go under. My friends that work there are now looking for other jobs cause they would love to all leave at the same time….if they do that to their own just think what they do to the poor damn fools that buy insurance from them. Oh by the way I myself have had a bad experience with safe auto of late. Someone damaged my property and they didn’t want to pay up. When I told them i wasn’t going to put up with their crap and i was contacting my lawyer their story changed and they covered it. Lesson is don’t put up with their shit. Screw them like they screw everyone else.
Don-t Hate All of US-CSR had this to say,
August 14, 2007 @ 9:52 pm
First thing, I have read ALL the blogs. I am an employee for SA, BUT don’t hate me! I have been with the company for over 4 yrs. In those yrs, I have to put up with some VERY RUDE customers (that refer to me as a Mother F*CKER)and ALOT of NICE customers. I do my job to the best of my ability but it is hard to do sometimes when you have that one customer screaming at you as soon as you pick up the phone. Would you like to be treat in that manner? I have saved customers thousands of dollars for the errors in their policies. And yes, it cost the company money. I have almost lost my job for helping customers, PLEASE don’t put ALL CSR’s down @ SA.
I understand a customer’s point a view as well as an employee, who doesn’t hate their job at least once in awhile.
One thing I will say, if you make your FULL pmts on time and read the documents sent,(yes I know you don’t always receive them) SA is a good STATE MINIMUM company BUT this coverage is just enough to say you have insurance. A lot of people don’t understand this and needs to ask questions!!!! I asked my INS provider.
The answer to the question to if employees carry SA, "NO" we are not allowed.
If you are a customer and has any questions BLOG back and i’ll try help but I can’t with claims that is a WHOLE different ball game!!
Don-t Hate All of US-CSR had this to say,
August 14, 2007 @ 10:04 pm
As for the INSURANCE MONKEY you are an idiot!!!
Why are you being so rude? Are you one the Sales Rep’s that doesn’t explain if a customer postdates a check 6 days in the future, that their next pmt will still be due nx month the day before the policy starts? Why is it CSD always has clean the policies, the Sales Dept enters wrong information.
If you know some much, let me know your first name and last initial of your last name, so I can contact you @ work. OR are you scared!?
Jihad! had this to say,
August 27, 2007 @ 6:31 am
I know that I am in the process of filing a claim, and if "safe auto" doesn’t come through, they are gonna wish they did when I wrap a towel around my head and strap a bomb to my ass and come for my claim with an AK.
I’m sure their cheap ass insurance will cover the damage of the crappy rental car I have to drive through the window of thier main office in the process.
The citizens of the united states need to stop taking this highway robbery and conspiracy between the legal system and capitalist pig insurance companies to enslave the american people. I don’t like violence, but god forbid the day I am backed into a corner with nothing to lose! Amen and good night.
Harry had this to say,
September 6, 2007 @ 9:23 pm
I have to agree with don’t hate the CSR’s. They can only do so much. Alot of them do try to do their job but when they have to go to a supervisor or higher all they hear is send it to my voice mail. What a hell of a way to run a business. These people would never have made it back when you didn’t have voice mail and had to deal with things right then and now. And by the way from what i’m told they don’t usually deal with it in the future either. The company sucks and thats all i can say but don’t take it out on the poor employees that try to do the right thing.
Harry had this to say,
September 6, 2007 @ 9:31 pm
oh and to the insurance monkey…who stated about the growth of Safe Auto….look at the latest facts. They have closed two TWO offices of late and the one you work in i hope is the next one.
any one that can stick up for a company that rips off the people is no better than the company.
Mel had this to say,
September 13, 2007 @ 10:59 am
Yes, they certainly do. They suck big time. They were screwing me over. I found cheap insurance through AF. I saved over $60 a month there. I have been fighting with Safe Auto, I sent them this message: I was told by Safe Auto Rep that I could put a stop payment on Check number #1000, in which I used, because they could not stop the payment from going through. I know they can. I am very upset about that. He just wanted to keep me as a customer. I told him that it would not go through. This was a week before it was going to go through. They guy I talked to said just put that stop payment on it. So I did and it did not come through as promised as #1000, it came through differently and now I have that damn $20 fee plus $30 fee. I was a good customer for years and I had to suddenly stop because I got a good rate somewhere else. I was thinking that if the other ins co. did not work out i would come back to SafeAuto. I have recommended you to several people! I will not do either in the future. My bank account is so low now, it is not even funny. What am I supposed to do about the $50!!!?????????????????????????????????????????????????????? I am not happy about this. I am not sure whether to go through the Dept of Insurance, Ohio Attny Generals Office, or The Better Business Bureau!!!!!!!! I am a sick person right now so, I am so mad, I may do just all three! What a rip off! Now, Safe Auto has screwed me over 2 times now.
They lied to me stating it would be a check that went through #1000, then they made it an arch trace, so I’d get the screws put to me. The word should be put out about them to everyone!!!! They are overpriced too.
Chris had this to say,
September 13, 2007 @ 7:59 pm
SafeAuto has been great to me. Low cost, great CS. I was sceptical, but they proved to be an excellent choice for me. Been with them for 3 years w/ no problems whatsoever!!
Smith had this to say,
September 26, 2007 @ 11:47 am
I AGREE SAFE AUTO SUCKS!I have been waiting 3 days for a phone call from them because one of their insured hit my car in my company parking lot and fled the scene. Luckily we knew what company he worked for so after a phone call from his boss, he returned to our company and said he did it.
I can tell this is going to be hassle, thank God for State Farm, QUICK NO HASSLE, I guess with safeauto the victim gets what the idiot who hits you has!!
Louis Bailey had this to say,
October 9, 2007 @ 2:55 pm
My wife,2 month old son, and myself were rearended by someone insured with safe auto. I have to have surgery done on my lower back,and my son suffered a hernia,my wife whiplash. Our car was totalled. WE had to call safe auto,and Brittany Newmark is our so called adjuster. She had safeauto tow our car,a 2001 escort,to parts unknown,and had the nerve to value it at 500.00. They refuse to state thier insured policy limits,but yet sent us a letter offering to settle for 1,000.00. This company is a joke,and we cannot wait till our attorney gets us in the courtroom.We gave a statement to our local media,and now safeauto claims to never have heard of us. Simplyput, a scam outfit run by a bunch of degenerate scum.
louis bailey had this to say,
October 10, 2007 @ 12:53 pm
Brittany Newmark,Misty Beatty and their supervisor Jim McNabb,all should be flogged. Today they sent me a voicemail threatening to deny my claim if I ever go to the media again, yet their legal department calls 2 hours later and asks if I have a fax. I give them my number and they say that if only if we sign this new release,they can settle ALL 3 claims and property damage for 2,000.00
All this AFTER I gave them my attorneys number,who is handling our case!!! What a trio of idoitic inbreeders!!!
brettsyjack had this to say,
October 11, 2007 @ 2:28 pm
I dea;t with the three mentioned above, and had to record thier statements to me. REMEMBER THEY RECORD YOU FOR "TRAINING PURPOSES" so you dont have to tell them you are recording. I had to hire an attorney,and all I suffered was 2 chipped incisors,and 2,000.00 damage to my truck when thier insured hit me. Well, after my attorney played back thier recorded lies to their bosses,and theatened to go to the news,they faxed a release,and next dayed a check for the 2000 and one for 25,000.00 for the personal injury!!! Not bad for two chipped teeth. Just shows to what lengths these scum will go to keep thier lies out of the publics eye.
Eve had this to say,
October 29, 2007 @ 11:19 am
I have had safe auto for about 3 years now. and even though they r a little expensive they have been pretty good to me. They covered my rentals and taht one person is right! read your policy!!!!!! BUT!!!!EVEYONE LOOK!!!! We got a letter in the mail the other day saying that safe auto has been over charging people on average about 35 dollars on their policies since 2001!!! you should check this out. they are talking about refunding some oof this money!!!!
Eve had this to say,
October 29, 2007 @ 11:20 am
I have had safe auto for about 3 years now. and even though they r a little expensive they have been pretty good to me. They covered my rentals and taht one person is right! read your policy!!!!!! BUT!!!!EVEYONE LOOK!!!! We got a letter in the mail the other day saying that safe auto has been over charging people on average about 35 dollars on their policies since 2001!!! you should check this out. they are talking about refunding some oof this money!!!!
Puk had this to say,
November 6, 2007 @ 11:08 am
Their whole thing from a business aspect is to pay out as little as possible. I can tell you of a case of theirs. Two parties, neither of which were insured by Safe Auto, were involved in an accident. One party was thrown through the window out onto the road. At this point, a driver insured by safe auto ran the guy on the road over. Safe Auto actually tried not to pay the claims for the deceased’s family. Can you believe it? I sure can. These are the type of people running that place. Their management & staff are only out for the bottom line.
As for the employee that wrote above, they are absolutely correct. The CSR’s have very little power to do anything there. These are people that are paid $10 an hour to answer the phone. Most could give a crap about their jobs, or the people they work for.
I could go on here as to why you should not do business with them, but rather than rant about it, you can see the results of that just reading the rest of the posts here.
How would I know any of this to be true? Former IT staff, and happy to be gone from that hole.
Lisa/Cortland had this to say,
November 14, 2007 @ 8:50 am
NOT an honest/reliable company. No integrity or need to stand by what they initially tell you. If you are covered with them and need to speak to anyone there or fax anything. Take notes/names and times and dates of calls. Call immediately for fax confirmation. Their underwriting department is a true JOKE! They only keep info that is to their benefit and definately not the customer.
FormerSafeAuto had this to say,
November 14, 2007 @ 3:10 pm
I have to say that although Insurance Monkey does come across a bit harsh, he/she does know what they are talking about.
I used to work for safe auto and can attest to all these horror stories. They came to our town here in Colorado and made all kinds of promises they would not keep. They ended up closing our call center and left us out to dry.
It doesn’t surprise me that SO many people have experienced this side of them.
SHOP AROUND…and if it sounds too good? It probably is.
Remember, this is a small company (when compared to other insurance companies) and what they quote is based on what you say! They don’t have access to your driving record…MVR. They get that info later…and if you have some accident or ticket that you didn’t disclose (or know about) it will come out LATER.
So the quote you get IS always subject to change…ALWAYS!
Another thing to remember…they make money of those *non-refundable* 40.00 application fees. If you get information on your policy (fax) after you started it and want to cancel later, not only will you NOT get the 40.00 back you will be prorated for the amount of time they covered you from the time of the quote to the time you canceled the policy ON top of it.
If you are shopping around (Please do!) do NOT ask for a fax of (POI) proof of insurance and do NOT get in accident (LOL!) …that way you call BEFORE the 2 hour window and cancel no problem…the 40.00 WILL be refunded.
Again…DO NOT shop at safe auto but if you MUST…be prepared. I have heard too many horror stories on those phones.
Peace be with you.